Supplier Management Administrator
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This may be chance for you to become a part of CHASE and develop your skills in project management, data governance and your presentation skills.
As a Supplier Management Support Administrator within our International Consumer Bank, you will play a pivotal role in our outsourcing strategy. Collaborating with various teams across JPMorgan Chase & Co., you will assist in developing scalable and effective outsourcing solutions. This dynamic role provides the chance to support the Support Outsource Partner Leadership Team in overseeing our global outsourcing organization. Your duties will encompass planning, execution, and daily management of the Support Outsource Partner estate, along with handling a diverse workload that includes risk and controls, finance, supplier administration, and the generation of key business documents. This role presents a unique opportunity to contribute to our firm's customer experience strategy and risk appetite.
Job responsibilities:
- Supports Outsource Partner (OSP) Leadership Team with managing our outsourced Contact Centre estate
- Works closely with management team to support and lead a wide range of projects and daily tasks, including commercial administration, firmwide supplier administration, risk, annual risk and control testing plan
- Develops effective and meaningful presentations & business update materials suitable for stakeholders, business partners and other senior stakeholders headlining OSP story and overall business progress.
- Assists with key business management functions, including; planning, data analysis, reporting, risk and control, finance, dashboard build and maintenance
- Understands OSP estate, and provide reporting updates on metrics of Volumes, SLA performance, scorecards, etc as required
- Provides a high level of responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis
- Communicates effectively with key business partners to understand projects and drive next steps
- Supports audit, regulatory and compliance deliverables; help drive specification plans and deliverables within the Risk Control Self-Assessment (RCSA) framework
- Coordinates team activities and prepare materials for town halls, employee recognition, and strategy working sessions
- Participates in collaborative initiatives with team members and global managers, looking for ways to continually simplify, improve, and add value to existing business processes
- Co-ordinates planning and execution of OSP plans, with the OSP Leadership Team
Required qualifications, capabilities, and skills:
- Highly comfortable with learning and adapting to new technologies
- Strong interpersonal, analytical, prioritization skills
- Strong presentation skills and fluency in Microsoft Office Suite (especially MS Excel and PowerPoint)
- Operate independently, has exceptional judgment and organizational ability
- Highly effective problem-solving skills
- Exceptional communication skills – confident, organized and clear and able to effectively interact with all levels within the organization
- Partnership mentality – collaborative with strong presentation and influence skills.
- Control orientation – enforces a dynamic control/compliance environment and continually mitigates risk in business processes, works with an appropriate level of independence to solve issues and escalates timely to the appropriate internal constituents
- Drive for Excellence – consistently seeks to exceed expectations and demonstrates continuous improvement in service levels and general performance/process productivity
- A strong track record in successful business and project leadership
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