Are you enthusiastic to build relationships with stakeholders and are motivated by fast paced environment? Then you found the right team!

As a Network Management Engagement Governance Senior Associate within the Agent/Financial Market Infrastructures Engagement Governance team, you will be reporting to the VP lead. You will be exposed to a fast-paced environment managing and building relationships with a broad spectrum of internal stakeholders throughout the firm. You will focus on the end to end process working with stakeholders across Network Management and the Line Of Business’s to ensure Agent/Financial Market Infrastructure relationships comply with corporate policy, regulatory requirements and standards. Network Management is a firmwide function within the CIB Digital & Platform Services organization responsible for managing the J.P. Morgan’s Lines of Business (“LOBs”) relationships with their network of local providers including payment systems, central counterparties (CCPs), and check clearing systems) and Agent Banks (sub-custodians, cash correspondents, partners, and clearing banks).

Job responsibilities

• Acts as the key point of contact for engagements for the Payments Line of Business
• Presents all Audit presentations and preparing material for Audit
• Prepares and presents monthly changes to the procedures, policy and training manual
• Collaborates with Service Designers and the Data & Analytics team to improve the engagement module in Network Management system of record (MINT)
• Prepares materials for Control Forum / Onboarding Exceptions Meetings
• Collaborates with key functions (Line Of Business, Finance & Business Management, Compliance, Risk, Operations and others) in order to achieve timely engagements into steady state
• Acts as key liaison with the Data & Analytics team to ensure functional requirements are understood from an engagement point of view
• Manages the day to day Apprentice / Junior member of team ensuring that they complete BAU tasks and supporting their growth and development

Required qualification, capabilities, and skills

• Excellent verbal and written communication and adept at communicating with all levels of the business and wider organisation
• Excellent analytical skills and able to see issues at both a high-level and in detail
• Strong problem solving skills and ability to escalate issues and concerns in a timely manner
• Great teamwork and leadership skills
• Ability to seek for solutions and resolve issues proactively and independently
• Experience in an operational / financial services / customer services environment
• Effective organisational skills with the ability to manage and prioritise workload whilst working as part of a team
• Excellent time management skills
• Comfortable working with multiple functions across regions and time differences
• Operational excellence demonstrating attention to detail and a controls mindset