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Liink Onyx by J.P. Morgan - Client Enablement - Associate

JP Morgan

Location: Greater London

Job Type: Full time

Posted


Liink's Client Enablement (CE) team manages all Liink application client implementations and internal strategic business initiatives. As a Client Enablement Specialist, you will be leading client technical implementation and account management of the clients once they are live on the network. You will be working closely with participants Implementation Lead, and Engineering, Product, Operations team across internal and client’s organizations. The onboarding and client management are incredibly important in the success of our clients and our strategy, and you will be expected to provide world-class service and support to make it all possible. You may also be asked to lead strategic projects with business partners to drive operational efficiency or improve client experience.

Job responsibilities

  • Planning, scheduling, and management of client technical implementation project timelines; regularly communicate project status to internal stakeholders and clients
  • Provide technical and product expertise to customers enabling comprehensive solution to be implemented during participant onboarding process
  • Manage ongoing client inquiries and service issues
  • Operationalize new and existing policies, processes, and procedures with the Liink Product team and cross-functional partners such as Legal, Compliance, Risk, Cyber, Technology
  • Manage collateral creation and maintenance of client-facing documentation (e.g. technical implementation forms, network permissioning requests, etc.)

Required qualifications, capabilities and skills

  • Experience of working in financial services, ideally in product or program management functions
  • Experience in a client facing and / or technology focused role where business experience and technical acumen was combined
  • Excellent communication skills and proven ability to manage stakeholders, timely escalations, project timelines.
  • Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
  • Execution focused, action-oriented and adaptable to meet the evolving needs of a high-growth and fast paced organization
  • Proficient in Salesforce, Confluence, Jira, and Microsoft Office Suite

Preferred qualifications, capabilities and skills

  • Experience in leading project management, agile project delivery, and large-scale technical implementation across various internal teams
  • General knowledge of Application Programming Interface (API)
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