Product Manager - Payments Technology - Vice President

JP Morgan

Location: Greater London

Job Type: Full time


Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the centre - all in an environment that nurtures skills and helps you realise your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.

As a Product Manager at JPMorgan Chase within the Payments technology team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world

Job responsibilities:

  • Be the voice of customers in your product and API designs, and play an active role in designing a product development process that engages customer feedback and insights frequently
  • Own key customer experiences, with deep understanding of their jobs-to-done and pain points from sales engagements, all the way to business-as-usual post-launch operations
  • Help shape product vision, alongside execution goals (via OKRs) to ensure the team stays inspired while delivering iteratively
  • Gather and write product requirements through collaborative stakeholder partnerships
  • Work closely with engineering organisation to ensure quality software deliveries, aligning with product visions and customer needs
  • Establish requirement gathering and record keeping methodology to roll-out required charging mechanisms
  • Define operating model, procedures and R&Rs for management of the connected payment schemes and other technology partnerships
  • Work with payment clearing schemes and networks on areas requiring certification, such as evidencing operational processes and implementing security standards
  • Assist with Product Management functions such as new business approvals process, product reviews, policy and compliance checks for both product and complementary operational processes, market research, and go-to-market activities
  • Lead and run Agile ceremonies such as sprint planning and stand-ups

Required qualifications, capabilities and skills:

  • Experience and/or VP level in a product management role building Payments SaaS platforms in B2B businesses
  • Experience with platform/ API products and related system design concepts in order to help translate the needs and requirements of the customers into well-designed services
  • Exposure to one or more domestic (e.g. SEPA, FPS, Bacs, etc) and / or cross-border payment schemes
  • Familiar with additional rigour around regulatory and audit requirements (e.g. financial crime monitoring) that banks are subjected to
  • Self-starter, keen to take independent ownership and responsibility in their role

Preferred qualifications, capabilities and skills

  • Knowledge of financial messaging e.g. SWIFT MTxxx, ISO20022
  • Experience working with directly with clearing and settlement mechanisms (CSMs)
  • Transaction banking industry qualifications e.g. ACT / ICM, SWIFT etc
  • Project Management / Delivery qualifications e.g. Prince2, Agile
  • Knowledge of the external transaction banking landscape, key players (inc. banks, PSPs, fintech, vendors), legislative environment (Open Banking, PSD2/3 etc)