Client Operations Manager - Vice President

JP Morgan

Location: Midlothian

Job Type: Full time


Are you highly experienced in fund accounting and are technically savvy? Then you found the right position!

As a Client Operations Manager within the Fund Services Operations Service Delivery team, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritisation of all client issues. You will also be accountable for building and maintaining a network of partners throughout the organisation in order to promote client focus and drive overall service quality.

Job responsibilities

  • Leads a team responsible for all client interactions for multiple key clients within Fund Accounting
  • Builds & maintains stable relationships with the clients to support key interactions and seamless escalation
  • Represents Fund Accounting in all client & internal interactions
  • Owns client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution
  • Implements client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
  • Works across the organisation to determine process improvements and drive the roll out of key firm-wide operational initiatives
  • Maintains close partnership with internal stakeholders

Required qualifications, capabilities, and skills

  • Experience in Fund Accounting operations
  • Technical-savvy, demonstrating skills within accounting principles and theories
  • Ability to demonstrate strategic thinking combined with strong analytical skills
  • Inclusive leadership and staff development skills with prior team management experience
  • Ability to make balanced decisions and effectively represent our brand.
  • Ability to deliver amid continuous change in a high paced environment
  • Ability to collaborate with clients and effectively manage client expectations

Preferred qualifications, capabilities and skills

  • Experience working across multiple business areas and functions to deliver results
  • Excellent written and verbal communication and presentation skills
  • Experience within Change Management