You are a highly creative, passionate, and driven individual who will focus on Digital Document Solutions and create a better experience for our global network of clients, customers and employees.

As a Senior UX Designer at JPMorgan Chase within the Corporate Technology Experience team you will combine exceptional craft in working through the details of a visual design with good problem-solving and communication skills. You are a master with Figma and you can draw quick wireframes to communicate ideas. You are at your best when collaborating with other designers, researchers, product managers, and developers to create designs that marry the best of user, business + technology thinking. You are detail oriented. You empathize and advocate for the user.

Job responsibilities

• Creating wireframes, and interactive POCs leveraging our design system
• Working with project teams and researchers to understand our users
• Working with business analysts + developers to define user stories and product backlogs
• Participating in usability research to iterate and refine your designs
• Presenting your ideas to stakeholders and advocating on behalf of the user
• Working with developers to realize and polish user experiences
• Actively contributing and using our common design language + design systems
• Mentoring and offering guidance to junior designers
• Collaborate with team and stakeholders to create UX artifacts such as journey maps, empathy maps, and personas
• Lead the UX design process for multiple projects
• Evangelize UX to business, stakeholders and technology

Required qualifications, capabilities, and skills

• Bachelor’s degree in Human Computer Interaction, Interaction/Interface Design, Graphic Design, Technology Communications or related discipline from a major accredited college or university
• Advanced applied experience or equivalent compelling experiences as a designer for enterprise software, responsive web applications, mobile apps, and defining in-house style guides & documenting standards.
• Expert with modern design tools – Figma, Sketch, Invision, or equivalent.
• A balance of creativity, productivity + a passion for elegant, simple, emotionally rich design
• Excellent communication, listening, and negotiation skills with clients and senior executives- write, speak and present information effectively, persuasively and confidently in a variety of communication/corporate settings
• Strong understanding and commitment to usability and user-centered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing, contextual interviews, and heuristic evaluations
• Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your day-to-day work.
• Experience across multiple teams and release cycles working closely with design, product management + development to realize experiences using agile project management.
• A11y knowledge/experience.

Preferred qualifications, capabilities, and skills

• Master’s degree in Human Computer Interaction, Design, Technology Communications or related discipline
• Working Knowledge of modern web application technologies: HTML, CSS, Javascript, Angular, Bootstrap, LESS/Sass, React.
• Experience in conducting UX Research