Are you an emotionally intelligent team player passionate about client service? Then you have found the right team!

As an EMEA Prime Finance - Client Service Representative - Associate in EMEA (Europe, Middle East, and Africa) Prime Cash Client Service, you will be responsible for enhancing the operational client experience for our cash equity and repo financing prime clients. In an environment where innovation and technology can be easily replicated, the operational client experience is becoming a crucial factor for our clients when choosing their prime broker for settlement. Your role will involve four key aspects. Firstly, collaborating with our clients to develop an efficient operational model from trade capture to settlement. Secondly, offering top-tier operational risk management. Thirdly, utilizing data to identify trends and influence the behavior of our clients, internal teams, and any third parties involved. Lastly, you will have the opportunity to design our own solutions through digital automation platforms such as Alteryx.

Job Responsibilities

• Ensures trades are captured and settled in an accurate, timely and efficient manner
• Manages proactively failing settlements to minimize risk and penalty charges
• Partners with clients and internal teams to ensure that cash and positions are reconciled accurately
• Builds trusting, credible client relationships through responsive, high quality client service. This includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary
• Monitors themes using our data analytics platforms and use a data driven approach to influencing client and broker behaviour

Required Qualifications, Capabilities, and Skills

• The ability to act and communicate with humility, empathy and kindness
• Proven track record of being a subject matter expert (any product or workflow) in a previous role
• Proven ability to articulate complex concepts in a simple, digestible way to varied audiences
• A very disciplined attitude to operational risk management. Takes pride in doing the ‘simple’ things consistently well
• The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behaviour
• The ability to bring multiple groups together to solve a problem and hold people accountable for their actions

Preferred Qualifications, Capabilities, and Skills

• Familiarity with the settlement and mechanics of cash equities, bonds and repos
• Ability to independently automate manual processes using digital automation tools such as Alteryx
• A naturally curious thinker with a hunger to learn and teach others
• An optimistic approach to problem solving. Views problems as opportunities and not roadblocks