Cross Border Payments Operations Strategy - Program Manager - Vice President

JP Morgan

Location: Dorset

Job Type: Full time


Be a part of the team that is responsible for identifying and delivering end-to-end solutions within the Payments business with a client-centric approach!

As an Cross Border Payments Operations Strategy - Program Manager - Vice President in Operations you will be working closely with Product, Operations and Technology teams and with wider functions such as Service and Sales, you will plan transformational projects and deliver one or more such projects concurrently by working closely with all stakeholders within the delivery organization. You take initiative, design and manage project deliveries and function successfully in a collaborative environment with internal and external teams. You will own delivery of solutions in line with strategic operations goals.

Job responsibilities

  • Owns one or more projects across operations-sponsored strategic change programmes and takes responsibility for their successful delivery and benefits realisation
  • Ensures project deliverables are tracked in line with plans and stakeholder expectations by creating, maintaining, owning and communicating schedules, scorecards, detailed plans and tracking on all projects
  • Provides program management services including governance, business case creation, oversight, setting up of objectives and key results
  • Manages, tracks and escalates project risks, issues and dependencies as well as chair regular review meetings
  • Analyses business and project requirements and uses their payments expertise to identify creative and timely solutions to project/programme needs
  • Prioritises project backlogs, performs change management and schedules deliveries keeping in mind long term goals of projects and strategic programmes
  • Works collaboratively with team members across lines of business and cross functional teams to influence and ensure partner teams complete critical cross-impacting tasks
  • Leverages subject matter expertise in driving conversations and/or influencing decisions direction with Business, Technology and all functional partners
  • Manages resourcing of projects and balances resources among programme priorities
  • Understands, contributes and collaborates with requirements analysis by working very closely with business analysts, coordinate for their technical design, delivery and implementation
  • Coordinates and creates high quality reports and visual presentations, organize complex information to provide updates to varied stakeholder groups

Required qualifications, capabilities, and skills

  • Previous experience in project/program management with a track record of delivering projects end to end and meeting their key success factors, with demonstrable project and program ownership in the financial services industry
  • Strong ability to manage a broad range of stakeholders and priorities, to lead, challenge and influence stakeholders on scope and detail in order to progress multiple projects concurrently
  • Collaboration across delivery teams, multi-tasking, working under tight deadlines, quickly adjusting to changing priorities and thriving in a high intensity environment
  • Business analysis and critical thinking skills backed by solid payments knowledge; able to develop conclusions and potential solutions with consideration to risks and implicit assumptions
  • Very strong communication/presentation skills that can be consumed at all stakeholder levels, sound judgement and professional integrity

Preferred qualifications, capabilities, and skills

  • Passion for creatively solving problems and removing bottlenecks to delivery and identifying paths to green with persuasive negotiation skills
  • Experience in building strong collaborative relationships at all levels, and willing to take personal accountability in an inclusive work environment, management of junior team members
  • Good organization skills, demonstrating concern for quality and attention to detail