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Enterprise Technology Crisis Management

JP Morgan

Location: Dorset

Job Type: Full time


As an actively contributing member of the Global Enterprise Technology Crisis Management Team, you will work closely with Business Resiliency peers within each Sub Line of Business across Enterprise Technology, Technology, and Firmwide Business Resiliency functions to assess, collate and represent Enterprise Technology during scheduled Crisis Management calls and throughout each Business Resiliency incident lifecycle having potential to impact our staff or owned Essential Services. The team’s mission and commitment is to represent Enterprise Technology during all Business Resiliency events, to leverage trusted data to support triage, to provide timely and contextual communications to identified stakeholders whilst ensuring our owned Essential Services remain available and we can accurately report upon staff impacts and status of recovery strategies.

Our Infrastructure Platforms organisation is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

As an experienced Infrastructure Support professional, your relentless dedication to innovation will have a positive ripple effect on both innovation and the people who make it. You’ll put your experience to work across the board, leading an incredibly talented team in areas like Change Management, Incident and Problem Management. You’ll be responsible for management communication and client relationship management. You’ll use your critical thinking skills to establish the team’s functional goals and set priorities and objectives that align with our overall strategy. You’ll oversee areas like incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements. You’ll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.

Given the critical role JPMC plays in the world economy, Business Resiliency remains a key area of focus for the firm. Enterprise Technology (ET) Business Resiliency (Incident/Crisis) Management (ETCM) is responsible for providing dedicated support to the seven sub-LOB(s) within ET (inclusive of assets not limited to employees, process, and functions) so that it can swiftly adapt and respond to a disruptive event be that local, regional, or global in order to maintain our owned Essential Services whilst safeguarding people, assets and the reputation of JPMC. You'll be responsible for stakeholder communication and client relationship management. You'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. Global network.

Key Responsibilities

  • Assessment of events for disruption to Enterprise Technology (employees, processes, and functions), subsequent stakeholder communications and escalation where required
  • Collaboration across Enterprise Technology Sub Lines of Business to gather feedback on impacts of disruptions that require invocation of the Crisis Management Process
  • Support execution of the Firmwide Business Resiliency policies and standards, partnering with stakeholders and Firmwide resiliency teams
  • Support execution of Business Resiliency testing processes. Participation in the centralized Firmwide Simulation Utility (FSU) which demonstrates End-to-End resilience of plans which support the recovery of Essential Services, against impact tolerances.
  • Support Global (Technology) Incident Command Centre functions/processes inclusive of Common Invocation Point (CIP), Repave & Modern Isolation tests.

Required qualifications, capabilities, and skills

  • Prior experience in business resiliency, crisis management, operational risk or global security/intelligence function
  • Ability to effectively manage multiple projects simultaneously
  • Strong analytical and organizational skills and ability to challenge organization and understand ways of working
  • Data based decision making, leveraging data to support the end-to-end Business Resiliency Incident / Crisis lifecycle
  • Strong focus on developing self and other employees with emphasis on equity
  • Ability to act independently and make proactive recommendations, work under pressure, make decisions at the right time and prioritize effectively
  • Strong interpersonal and communication skills and ability to lead meetings and facilitate dialogues with multiple stakeholders
  • Experience of operating/governing the use of mass notification communication tooling
  • Experience of managing sensitive and personal data within the confines of firmwide/organizational policies

Preferred qualifications, capabilities, and skills

  • Crisis Management/Business Resiliency Master’s Degree
  • Proven experience working within a controls and regulatory landscape
  • Some experience working in the Financial Services industry
  • Active intrest within and knowledge of BR event/Geo-political thematic issues
  • Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build influential relationships
  • Analytical thinking- thinking through problem in a systematic way
  • Initiative - self-motivated, able to realise the need for change and seek feasible solutions culminating in process grounded recommendations
  • Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact
  • Self-starter and independent execution
  • Knowledge of Tableau, Excel, SharePoint, PowerPoint and Word
  • A basic understanding of a hybrid On-Prem/Public Cloud operating model for applications

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

If you're interested in work that makes a difference, then apply today

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