Email Product Director

Greater London
Full time
Posted
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JP Morgan
Banking, investment & finance
10,001+ employees
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The Collaboration and Communication Product Line at JP Morgan Chase is responsible for the engineering, developing and supporting enterprise-wide solutions that allow our global workforce of over 250K+ employees to effectively collaborate and communicate internally and with our global client base. Our products drive the productivity for our global customer base and are the heartbeat of the firm.

Our global scale, variety of businesses and video first culture presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work. Our customers come from all walks of life; this also hold true for us. We value diverse teams, not only because it’s the right thing to do, but because we believe that it makes us stronger.

As a member of the team, we look first and foremost for people who are passionate around solving business problems through teamwork, innovation, product development & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development and platform engineering lifecycle, working in agile product teams and partnering with stakeholders to stay focused on common goals aligned to our employees and customers. The sky is the limit: We expect you to push product boundaries and explore areas including AI/ML, mobile, and big data technologies to achieve our goals.

We have a people-oriented culture embracing the power of user experience, experimentation, learning and continuous improvement. You’ll work in a collaborative, trusting, thought-provoking environment—one that encourages diversity of thought and creative solutions that are in the best interests of our customers and our team.

We are looking for an experienced Product Manager to lead our Email product area. This team manages and customizes the Exchange, Outlook and SMTP environment our 250k+ users utilize every day to work together and support JPMC’s clients and customers. The team is based out of Jersey City, London, and Bengaluru, delivering tools used by all JPMC employees. We have an amazing opportunity to work on the continuing transformation of the most commonly used and critical communication tool at JPMC.

Primary Responsibilities:

  • Defines and communicates product vision and strategy in line with the customers’ long-term business goals
  • Works closely with users and key stakeholders to drive adoption and transform business workflows
  • Conducts market research and tracks industry developments understands implications to product vision and strategy
  • Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product
  • Defines and manages the product's business metrics, including cost, feature & functionality, risk posture and reliability
  • Creates and maintains the product's definition, product roadmap & customer-facing SLOs/SLAs
  • Prioritizes the product backlog &, maintain a vision for the product
  • Oversees and drives the go-to-market and strategic marketing plans for the product
  • Creates a safe environment for experimentation and failures to support fast learning cycles
  • Lead by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle

Required Qualifications:

  • Experience in Technology product management role within enterprise environment; especially managing a SaaS-based platform.
  • Strong Technical Background and understanding of Exchange and M365 Exchange Online architecture
  • Demonstrated success in a product management construct with an emphasis on end user mobile applications
  • Proven experience providing roadmaps, product overviews, reports, backlog and documentation for enterprise technology solutions
  • Deep understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
  • Extensive knowledge of technology standards, industry trends, and emerging technologies
  • A strong understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
  • Strong written and verbal communication skills with the ability to articulate concepts to senior management and customers
  • Proven experience of building strong, cohesive partnerships with key stakeholders
  • Strong interpersonal skills to manage relationships with a variety of partners and stakeholders
  • Experience writing technical stories in JIRA/confluence using industry standard notations