Employee Relations Case Manager - Associate

JP Morgan

Location: Midlothian

Job Type: Full time


Our mission is to ensure fairness in our global workplace while managing employee-related risk to the firm.

Employee Relations (ER) is a team of advisors who work to support our employees across all regions on sensitive and difficult employee relations matters.

As an Employee Relations Case Manager – Associate you will provide a service that is employee-focused and take a coaching approach to solving issues while also being commercially focused, practical, and legally compliant.

Job responsibilities

  • Case Management: Execution of ER Support Case Management in Europe, the Middle East and Africa (EMEA) in a timely and efficient manner to include informal resolution, formal performance management, capability management and other global Support related activities
  • Provides judgement/identifying solutions for complex/sensitive employee related matters across EMEA, primarily United Kingdom
  • Possess an understanding of issues affecting Employee Relations internally, e.g. legal restrictions, case management operational standards, etc. Developing appropriate strategies to support business growth whilst ensuring adherence to operational standards and regulatory compliance.
  • Conflict Resolution – support in addressing conflicts that arise in the workplace, striving to resolve them in a positive manner that facilitates resolution for all parties
  • Human Resources (HR) Policies and Procedures – proactively providing guidance/training (as appropriate) to HR Partners, managers and employees and other HR stakeholders on the review, interpretation and dispositioning of matters relating to HR policies and procedures.
  • Process Improvement – demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services.

Required qualifications, capabilities, and skills

  • Experience and demonstrated success in managing HR/ER matters in an effective and efficient manner, ideally within a global, matrixed, and complex business
  • General knowledge of UK/EMEA employment laws and regulations
  • Understanding of financial and HR related industry trends and applies them in decision making, where appropriate
  • Strong analytical, fact based decision-making skills combined with the ability to think innovatively
  • Possesses a risk and control mindset; follows published and tracking activities related to carrying out key responsibilities
  • Recognizes the need for evolution of process and procedures to drive greater employee and stakeholder satisfaction
  • Applies technical knowledge and business acumen to fact pattern and determines appropriate solution

Preferred qualifications, capabilities and skill

  • Undergraduate Degree or CIPD qualifications