Join the Digital Document Services Team and develop you career!

As a Digital Document Transformation Associate within Digital Document Services (DDS), you will be responsible for identifying and scoping global transformation opportunities, re-engineering processes, defining requirements to optimize operational processes and supporting the implementation of change across the teams. You will collaborate with operations leads, business stakeholders, project teams, Product and Engineering to drive process improvements, working to tight deadlines. You will also be a key representative of the DDS operations teams in the EMEA region, providing oversight, driving change and building stakeholder relationships.

Job responsibilities

• Understand sand documents business processes in detail and proactively challenge the status quo
• Partners with a wide-range of DDS and business stakeholders in the design, prioritization and implementation of process improvements
• Drives the adoption of platform and process changes across DDS Operations and impacted stakeholders through change readiness activities such as communications, training, testing
• Scopes problems, identifies actionable opportunities, and makes recommendations for process improvement to improve client experience, efficiency and control
• Performs data analysis to support recommendations and implementation of change
• Applies understanding of innovation in financial services and emerging technologies (e.g. AI/machine learning and low-code solutions) to process optimization
• Develops content to periodically update leadership and stakeholders of the transformation roadmap and status
• Acts as a DDS representative of the EMEA business processes, ensuring KPIs are on track, owning remedial plans and championing improvement initiatives

Required qualifications, capabilities, and skills

• Relevant experience in process improvement, change or relevant domain area
• Proficiency with Microsoft Office applications (Word, Excel, Powerpoint, Visio)
• Strong organization and attention to detail
• Ability to communicate with stakeholders across a variety of functions

Preferred qualifications, capabilities, and skills

• Knowledge of Payments business and processes