Applications for this job have closed. This page will redirect to the JP Morgan employer page in 10 seconds.

Product Operation and Strategy Lead - Employee Channels

Greater London
Full time
employer logo
JP Morgan
Banking, investment & finance
10,001+ employees
Compare top employers
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Employee Channels, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities
  • Lead and drive the development of a Firmwide channels product strategy and implementation of a new employee experience standard & governance pertaining to product, design, technology and data/analytics. Hold teams accountable to alignment and delivery by actively engaging leadership and establishing relevant cadences/routines. Work closely with Head of Technology, Head of Design and Head of Data (and their teams) to oversee Firmwide roadmaps. Conducts market research and tracks industry developments with regards to productivity, collaboration, data, AI/ML solutions and understands implications to product vision and strategy
  • Interlock with cross-discipline teams to drive improved coordination and communication of Channels product portfolio roadmaps. Influence and impact team outcomes by providing strategic recommendations to ensure business goals are being measured and met.
  • Drives and manages the Channels products portfolio P&L, feature & functionality, risk and controls posture and reliability
  • Drives and maintains the Channels products portfolio definition, roadmaps, outcome and key results & customer facing SLOs/SLAs and drives Prioritizes the cross-product backlog & maintains a vision for the Channels product portfolio
  • Actively support the preparation of materials for monthly, quarterly and annual reviews with executive stakeholders; develop the narrative of EX standards and quantify with results.
  • Partner with the Product Operations and Governance Lead to regularly analyze Channels product portfolio performance and leverage insights to make data driven roadmap decisions. Monitor on an ongoing basis to ensure continuous improvement.
  • Partner with leadership peers to ensure Channels product portfolio dependencies and risks are effectively understood and accounted for, ensuring we hit our roadmap milestones. Ensure controls and regulatory requirements are met.
  • Respect, value, and promote diversity and inclusion of ideas, people, and ways of working.
  • Broaden your perspective and approach to solving problems effectively by regularly analyzing market trends and influential figures in the industry.


  • You passionately lead initiatives. You typically do this by working collaboratively with cross-functional teams and are aware that shared understanding is the secret sauce to success.
  • You nurture meaningful relationships across the company. You understand to truly set yourself and the team up for success you’ll need to build trusting relationships with your peers and other teams from around the company.
  • You are strategically minded. You’re not afraid to respectfully challenge and question the team’s wider strategy. You use your in-depth knowledge of product and customer behavior to propose new ideas and areas of focus that keep JPMorgan Chase at the forefront of the banking industry.
  • You seek out opportunities for mentorship. You actively look for opportunities to help your colleagues grow by providing a subtle and empathetic approach in sharing your expertise and raise the standard of product within the team.
  • You are articulate. You understand that success can often rest on the quality of concise communication. You pride yourself on expressing ideas clearly and with a clear sense of purpose that encourages trust from both your peers and stakeholders.
  • You actively contribute to the product community. Our team is at the beginning of its journey and our reputation both internally and externally is key to our success. You instinctively share your work (when appropriate) within the product community and maybe even speak at an event to promote the work we’re doing.
  • You embrace new accountability & responsibility. You know and are comfortable when things change – which they often do! You relish these opportunities and take on the new responsibility with professionalism and confidence.
  • Stewardship - You demonstrate at all times and all you are involved in.

Required qualifications, capabilities, and skills

  • Extensive experience or equivalent expertise in program management and product organizations
  • Extensive knowledge 'build, measure, learn' methodology of developing products of the product development life cycle, technical design, and data analytics.
  • Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
  • Experience driving change within organizations and managing stakeholders across multiple functions