Customer Services Specialist

Greater London
Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial institution. We aim to ethically disrupt the UK financial services market, inspiring and equipping customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase’s digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.

As a Customer Services Specialist within Nutmeg, a J.P. Morgan company, you will be the first point of contact for both existing and new customers. You will provide an outstanding customer experience by supporting customers with their queries in a timely manner, ensuring that their needs are fully met. You will also identify opportunities that will help customers achieve their financial goals, referring them to a relevant point of contact within Nutmeg when necessary.

Job Responsibilities

  • Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
  • Communicates with customers via phone calls, emails and secure messages in order to turn them around in a timely manner with high quality responses
  • Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs
  • Handles challenging conversations including potential complaints when necessary

Required qualifications, capabilities and skills

  • Previous experience in supporting customers/clients
  • Passion for Financial Services regardless of prior experience in this area
  • Be an excellent communicator with strong written and verbal skills
  • Enjoy working in a fast paced and dynamic environment where you will need to be a multitasking critical thinker
  • Be empathetic and a problem solver, have a passion for learning and self development

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