Document & Business Solutions - Operations Supervisor

Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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Are you interested in joining Document & Business Solutions team, which is the company’s primary office-based services provider for the firm, globally, operating across various regions in more than 50 cities? Then this job is for you. Document & Business Solutions is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger, courier, and fulfillment scanning and archiving. Additionally, Document & Business Solutions manages a suite of products, including, SmartPrint (floor printers), mail digitization and Document & Business Solutions’ online service platform.

As an Operations Manager in the Document & Business Solutions team, you will be responsible for the day to day oversight at our Edinburgh location with the flexibility of supporting our Glasgow location as and when required. You will have the opportunity to actively manage the Edinburgh location and operation, ensuring work requests and volumes receive the correct manpower and processes are adhered to, providing quality output without errors. You will be the first point of contact for the local and DBS Management team, providing regular updates and working together to escalate and manage any known or potential issues that may impact the team or operations. This role provides a unique opportunity to lead and shape the operations of a key business function.

Job responsibilities

  • Demonstrates operational leadership skills within mail services
  • Supports performance development processes and meet with team to review business and personal priorities, development, training and coaching.
  • Promotes and manages of an inclusive work environment, provides direct management oversight, guidance and development of employees and teams, in line with the JPMorgan Chase Business Principles
  • Measures and reports of key business metrics to influence decision making
  • Develops key client partnerships, meets clients on a regular basis to update on service performance
  • Captures and manages of risk issues or incidents following the required escalation model and procedures
  • Ensures quality control prior to moving to production, and before delivery to the end user, providing experienced insight into quality management procedures
  • Manages, controls and monitors inventory across the operation, maintaining metrics to manage wastage within the agreed tolerance for the operation

Required qualification, capabilities and skills

  • Management of the process and control for mail and courier responsibilities and compliance of x-ray scanning and supporting procedures for the operation
  • Professional E-mail, phone and face to face communications to respond to client’s requests/questions and the client focused approach and point of contact for the LOB’s, maintain and build business relationships
  • Manage vendor relationships and change, process and staff development
  • Organized and efficient, demonstrating strong self-motivation
  • Strong written and spoken English skills and ability to demonstrate and evidence leadership, communication and people skill, and excellent time management and organizational skills
  • Excellent understanding of mail room services, including track & trace applications and experience with handling client requests/issues and managing products and service expectations
  • Good working knowledge of key Microsoft programs and ability to analyze data