Payments Collections Specialist

Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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Great opportunity to start career in one of the biggest bank in the world.

As a Payments Services Collections Specialist within Payments Collections team, you will be responsible for the collection of chargebacks, fees, as well as other disputed client’s items. You will locate and contact Payment’s clients by telephone and email, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria. You will negotiate payment arrangements and will also act as key liaison with other internal groups to promptly eliminate negative financial impact to JPMC. To minimize losses to the firm, you will also play an active role requesting client’s account termination, as well as the return (or billing) of rented equipment. You will be managing a Collections queue using the firm’s proprietary Collections system (PCM) while navigating a complex multi-systems environment, as we are seeking a dedicated team player with the skill set to match.

Job responsibilities

  • Communicates with our Clients and Internal Partners in a metrics-driven environment
  • Navigates multiple technologies while staying engaged our Clients and Internal Partners
  • Demonstrates resiliency, and extreme adaptability in a fast-paced environment
  • Documents account activities thoroughly and concisely
  • Demonstrates personal excellence including punctuality, integrity, and accountability
  • Approaches problems logically and with good judgment to ensure the appropriate outcome
  • Makes appropriate decisions on behalf of our Clients and internal Partners quickly and effectively
  • Effectively prioritizes work to ensure efficiency

Required qualifications, capabilities, and skills

  • Previous experience in client facing role
  • Excellent PC and keyboarding skills, MS Office products, intermediate Word & Excel proficiency, along with a general and solid aptitude for technology.
  • Excellent analytical, communication, and negotiation skills.
  • Proven self-starter, results oriented, and team player.

Preferred qualifications, capabilities, and skills

  • Banking / Commercial / Payment Processing Industry experience
  • Demonstrated commercial accounts receivable collection