Genesee and Wyoming, are one of the world’s largest freight and rail businesses, employing over 7,300 globally. Our UK businesses, Pentalver and Freightliner, employ c2,300 people in a range of capacities, from train drivers through to logistics colleagues and head office/corporate roles.

Our Shared Service Centre, based in the heart of Birmingham City Centre, offers the best of both worlds - a modern office working environment, coupled with true hybrid working.

If you are looking for a career opportunity in a business that is built on service, respect and integrity, this could be the place for you!

As part of our continued development, we are looking to appoint a Service Delivery Assistant on a full-time, permanent basis.

What does the job involve?

• Providing customer service via telephone and email to a dedicated customer group
• Handling customer queries – able to then resolve any issues
• Act as the point of contact between the customer and internal departments to ensure customer service is maintained
• Ensure all customer bookings are to the correct specification and timescales
• Identifying opportunities for account growth
• Assist in customer reporting and analysis
• Ensure contracts are fulfilled and opportunities maximised

What skills or experience do I need to do the job?

• Previous customer service or account management experience in shipping, haulage or freight is required
• Commercial focus – able to spot areas for improvement or growth
• Great communications skills – able to flex your style to the audience
• Demonstrating a pro-active approach to work – able to provide solutions to problems
• Good Excel skills – able to interpret and analyse data effectively
• Have a strong customer service focus – with a professional outlook

What benefits come with this role?

• Hybrid working – split between the office/home
• Salary is dependent on the experience you can bring to the role
• 25 days holiday + bank holidays
• Cycle to work scheme
• Discounted gym membership
• Retail and leisure discounts
• Defined contribution pension

As an inclusive employer, we welcome applications from all backgrounds and abilities