Microsoft Operations Executive


Location: Greater Manchester

Job Type: Full time


Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Vendor Alliances Team

The role sits in the Vendor Alliance team who are responsible for the day-to-day relationship, management, and engagement of a select number of Softcat's top vendor partners. The Vendor Alliance team ensures that we have the best partnerships at all levels of Vendor engagement, driving consistent, proactive, and collaborative message into Softcat.

Success. The Softcat Way.

Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure; we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Become an essential part of our Microsoft Operations Team

This individual will be responsible for providing operations assistance across both corporate and public sector customers through the full life cycle of a Microsoft agreement.

As a Microsoft Operations Executive, you'll be responsible for:

  • Day to day management of the Microsoft Operations inbox, supporting with internal and external requests
  • Liaising with Microsoft Account Managers, Operations and the Licencing teams
  • Setting up small to large agreement contracts and validating Microsoft Agreements
  • Supporting customers throughout their entire lifecycle including contracts, agreement set ups, post sales licensing and portals
  • Communicating with Softcat Account Managers, ensuring orders are placed correctly and on-time
  • Facilitating with CSP (Cloud Solution Provider) queries

What we need from you

  • Strong communication skills, both written and verbal
  • A passion for providing extremely high levels of customer service
  • An interest in technology and becoming an expert in Microsoft solutions
  • The ability to prioritise workloads and maintain a high level of attention to detail
  • Be able to work on their own as well as part of the team

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working – 3 days in the office and 2 days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.