Services - Data & Reporting Analyst

Full time
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I.T., digital & online media services
1,001-5,000 employees
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Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Services - Governances

Part of the Tech & Services division, the Services Governance department is a dynamic group made up of specialised teams and subject matter experts, including Service Architecture, Commercial, Continual Service Improvement, Data & Reporting, and Governance, Risk & Compliance.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Grow our business by hiring top talent

As Services - Data & Reporting Analyst, you'll be responsible for:

  • Contributing to the reporting framework and collaborating to implement it across various operational support teams
  • Working closely with our IT teams to develop our tools and technical capabilities
  • Producing reports to support operations, audit, compliance, and service portfolio activities
  • Managing reporting, troubleshooting and resolving any issues that may occur, collaborating with other teams where required
  • Providing insight into key operational decisions using reporting and trend analysis
  • Identifying opportunities for improvement and working with others to optimise our data & reporting and the related processes and documentation
  • Reporting across our support and operational teams to ensure consistency, including management, capacity and technical reporting, dashboards, and trend analysis
  • Identifying and baselining KPIs for the teams

We'd love you to have

  • Experience and technical understanding of the following:
    • ServiceNow
    • Power Apps
    • Reporting creation in PowerBI
  • Strong problem solving and analytical abilities to identify trends and insights from data
  • Able to work both independently and as part of a team, with a proactive and positive attitude, and a continual improvement mindset
  • Strong interpersonal skills, proven history of building and maintaining relationships across the wider business
  • Experience of data modelling, creating visualisations and data story telling is desirable
  • Desirable Microsoft platform accreditations
  • Hold or be eligible to gain SC clearance

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.