Credit Controller

Full time
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I.T., digital & online media services
1,001-5,000 employees
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Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Credit Control Team

You will be part of a largedynamicteam of Credit Controllers. The team is responsible for mitigating payment and cash risk to the business by chasing and collecting payment of invoices owed to Softcat. The team also contribute innovatively to achieve resolution for account queries, ensuring completion of a smooth order process from point of sale to payment received.

The team engages with our sales account managers, builds strong relationships with our customers and works closely with the wider business to achieve individual and team cash collection targets. The team prides itself on thoroughness, accuracy & efficiency.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Be part of a team that enables business growth

We are looking for an experienced Credit Controller to join our team and to take accountability for a ledger of up to 700 customer accounts. You will be responsible for collecting payment for current and overdue invoices whilst embodying our Softcat values. You will deliver a high level of customer excellence to our internal and external customers.

As a Credit Controller, you'll be responsible for:

  • Chasing and collecting payment of invoices that are owed to Softcat against individual and team targets
  • Using both telephone and E-mail communication collection methods
  • Collaborating with Sales teams and Customer Service team, to assist in resolution of queries raised
  • Keeping customer data accurate and recording all communications
  • Supporting sales with large and complex customer accounts and requirements
  • Working in conjunction with Credit Assessment to minimise credit risk to Softcat

We'd love you to have

  • Demonstrable credit control experience
  • Ability to multitask and work well under pressure independently or within a team
  • Exceptional communication and negotiation skills to interact with internal teams and external stakeholders
  • Excellent attention to detail

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working – 3days in the office and 2days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.