Production Support Engineer

Job Introduction

Southeastern are looking for a Production Support Engineer to join the team in Slade Green.

Your role will be to support production to deliver first time fixes through the interrogation of train data (EMS, XDM, RCM, OTMR etc) and the provision of scopes of work. This role works alongside the Defect Controllers (MDC) providing technical support and capturing defects as they are reported.

You will be required to support production in reducing incidents as a result of maintenance activities. Working in conjunction with technical services to understand root cause and implement quick fixes such as briefing, process improvement, best practice, coaching, improving or developing fault finding guides, pre production activities (projects) etc.

Take a look at the video below to see what we achieved in 2023!:

Role Responsibility

• Proactively use train data to identify problematic units and for the monitoring units released following significant investigation/repairs for a period of six days.
• For technically challenging faults which extend across shifts monitor progress against the documented scope of work, ensuring EMS is being kept up to date and next steps are clear. Provide a handover to the oncoming shift to ensure progress and next steps are clear thus providing continuity across shifts.
• The role also provides support for technical issues affecting production delivery such as procedural clarification, component identification, specialised tooling etc.
• Develop and manage a controlled data base for train software in conjunction with technical services. For engineering laptops undertake software updates and first line fault finding for issues and track rectification.

The Ideal Candidate

To be considered for the role we recommend that you demonstrate the below in your application;

• General rolling stock experience, knowledge of planned maintenance processes and repair of rail vehicle systems.
• Geographical knowledge of Southeastern’s routes, including capabilities and facilities available at Southeastern depots and berthing facilities
• Technical Knowledge of rolling stock systems on Southeastern fleets.
• General Technical knowledge of all current types of Southeastern operated Rolling Stock.
• Knowledge of IT systems, including Windows, Word, Excel, together with a good understanding of mainframe systems, including EMS, TRUST, and hybrid systems such as GENIUS and RAVERS
• Good knowledge of rules and regulations, particularly those applicable to DC EMU rolling stock
• At least 3 years experience in a T&RS engineering environment
• HND / HNC in an Engineering Discipline desirable

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 32 days annual leave entitlement (including bank holidays)
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here.

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

We have also won the Top Employer award at the Women in Rail Awards 2022!

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

SE Trains Limited