Performance and Improvement Manager

England, Greater London, Reading
Full time
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SSE plc
Mining, resources & energy
10,001+ employees
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About the Role

Base Location: Slough, West London or Theale

Salary: £63,000 - £94,400 + car allowance + performance-related bonus + Car/Allowance + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent full time | Full Time | Flexible First options available

SSEN are looking to hire a Performance and Improvement Manager in the Thames Valley Region (Theale, Slough, West London). This role will be at the forefront of the electrification of heat and transport to ensure the transformation of the electric system to deliver netzero delivery.

As part of the senior regional management team, you ensure our customers remain at the core of every decision to ensure great customer service performance and value is delivered not only by yourself but your staff and contract partners, meeting and exceeding customer and regulator expectations. You will ensure the delivery teams within your area work safely, delivering the optimum performance against agreed improvement measures around consumer satisfaction, excellent performance and regulatory outputs to meet our Ofgem ED2 agreement.

You will have four key areas of responsibility in this role, all of which are critical to the success of the region, SSE Distribution and SSE;

- Continuous improvement of our operational regional platform to ensure we are at the forefront of modern industry and customer requirements.

- Responsible for Regional finance management and reporting; including the creation and management of the regional budgets and operational efficiencies

- Support the development of, and monitor robust policies, processes, and procedures to ensure regulatory and statutory compliance with licence obligations.

- Operate as conscious of the region measuring performance, identifying improvement opportunities and ensuring meaningful management information is developed and shared effectively.

What do I need?

To be considered for this role, we would love you to have:

- A strong financial & data background with the ability to analyse the monthly figures and identify ways to make efficiencies whilst not compromising on safety or performance.

- Experience of managing programmes with large teams and the associated procurement, contractor, and network management requirements & sound business and technical knowledge of electricity distribution or similar market sector.

- People-Management skills combined with previous experience of managing an inclusive and diverse team and their performance.

- Understanding of key business metrics and how to use these to drive a culture based on performance and continuous improvement.

- Awareness of key stakeholders and customers for electricity distribution and experience of successfully operating in a customer-driven environment to understand and meet customer/ stakeholder needs

About our Business

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Jim on / 01738 341514.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.