About the Role

Base Location: Dublin or Belfast

Salary: circa €48,500 (ROI) / £33,500 (NI) + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

As our Business Intelligence Analyst, you will:

- Collect, organise, and analyse data from multiple sources to derive actionable insights related to customer interactions, IVR usage, and workforce performance

- Generate reports and dashboards to track key performance indicators (KPIs) related to workforce management and identifying areas for improvement

- Monitor IVR data to identify trends, patterns, and providing insights to optimise IVR functionality

- Generate regular reports and presentations to communicate performance metrics, trends, and improvement initiatives

- Gain sufficient knowledge of the Operations business to aid any supporting requirements and work with the business to understand conflicting needs, demands on time and prioritise effectively

What do I need?

To be considered for this role, we would love you to have:

- Excellent analysis and knowledge transfer skills, with proven experience in a similar role

- Proficiency in data analysis tools such as Excel, SQL, or business intelligence software

- The ability to work on multiple projects and workstreams

- A systematic, disciplined, and analytical approach to problem solving

- Excellent communication skills, with the ability to work cross-functionally to identify opportunities for process improvements within customer operations

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on andrew.elder3@sse.com or 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process.

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