Engineering Manager - Customer Acquisition & Retention Platform

Utility Warehouse Limited

Location: Greater London

Job Type: Full time

Posted


Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

The challenge

For our customers and Partners, UW just needs to work – there when you need it, and invisible when you don’t. Just like flicking a switch.

Our proposition to customers is simple, but for our technology teams, the behind-the-scenes complexity is what makes it so interesting. Learn more about life in our Tech teams here.

We put people first. It’s all about you..

  • The engineering team at UW is highly visible, consumer-facing and delivery-focused. You’ll need to be prepared to work at pace and be comfortable with constant iteration whilst working in a regulatory ecosystem.
  • We care about how we deliver and who we work with, we enjoy working on interesting problems with smart people and know that if it was easy it wouldn't be fun.
  • We deliver quickly by keeping processes light and enabling autonomy.
  • We’ve never believed in ivory tower leadership. Our leadership team are hands-on, roll-up their sleeves when needed to mentor and support.
  • We encourage experimentation, don’t appreciate egos, believe in debate, collaboration and learning.
  • We have 170+ people in Tech, as a team we’re very much backend heavy in terms of engineering fire power but with UX, Product and Data now growing quickly we’re in the right place to push on and hire people who want to very much take ownership of what they are delivering and more importantly how we go about it.
  • Our primary backend language is Go, with frontends generally written using React + TypeScript.
  • We run everything on Kubernetes spread over multiple clouds and an on-premises cluster.
  • If it can be open sourced, it shall be.

We work together. Your team and the people you will work with…

The Customer Acquisition & Retention Platform team is part of the Growth group responsible for all engineering development related to customer growth – within UW’s engineering department.

You’ll play a big part in building and rolling out a new multi-service Quoting Platform, ultimately replacing the existing infrastructure responsible for our signup journey.

We deliver progress. What you’ll do and how you will make an impact.

  • Lead the Customer Acquisition & Retention Platform team, which looks after our Ordering and Quoting Platform. Both are essential in running our business.
  • Primarily focus on overseeing the productivity, development, and wellbeing of their team members, as well as identifying and improving bottlenecks in their team processes, rather than getting heavily involved in writing code.
  • Partner closely with the product leader, working with their team to manage project scope and ensure the team meets technical deliverables.
  • Drive the engineering vision, strategy and implementation in order to support the business.

Responsibilities

Engineering and technical

  • Expect some individual contribution within the role off the critical path.
  • Ensure their team’s work is up to standards.
  • Support your team in building and rolling out a multi-service Quoting Platform.
  • Assist in migrating our older signup website to the new Quoting Platform.
  • Understand very complex problem domains.
  • Have a good understanding of event-based microservice architectures within an AWS, Golang and Kafka environment.

Delivery

  • Able to manage their team’s delivery and workload and ensure the team delivers good quality, valuable work at a reasonable and sustainable pace.
  • Comfortable with agile practices, facilitates continuous improvement in their team.
  • Help shape and influence our new business rules engine that will power our proposition and discounts.
  • Onboard new domain teams to our new Quoting and Ordering Platforms.
  • Work with your team to develop a robust disaster recovery plan for our new architecture.

Leadership

  • Act as a leader and stakeholder for the technical roadmap of their area.
  • Ensure the team successfully migrates and subsequently deprecates our old signup journey.
  • Create visibility to their team of upcoming work; Expand the horizon on the team backlog; Bring in broader context relevant to the team.
  • Strives to develop engineers within their org and help get them to the next level.

Management

  • Responsible for shaping good habits and creating a good rhythm for their team.
  • Skilled at running effective meetings and creating room for quiet team members to voice their thoughts.
  • Line manage and coach people 1:1.
  • Identify high and low performers, skill gaps, and headcount needs for the team.
  • Make sure conversations that need to happen do happen and with the right people involved.
  • Build and maintain an awareness of team dynamics at play and (to an extent) personal factors.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry benchmarked salary. We’ll share it during your first conversation.

  • Share Options and a Save as You Earn scheme.

  • Fully remote working.

  • Discount on our services and you get our coveted Cashback Card for free.

  • A matched contribution pension scheme and life assurance up to 4x your salary.

  • Family-friendly policies, designed to help you and your family thrive.

  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.

  • Belonging groups that help UW shape an even more inclusive future.

  • A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Martyna Zbyszewska will be your point of contact throughout the recruitment process.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.