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People Solutions Advisor

Utility Warehouse Limited

Location: Greater London

Job Type: Full time


This is a hybrid role working from one of our London hubs 2 days per week.

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

We have a great, new, opportunity for an experienced HR Advisor with a good level of Employee relations experience to bolster our People team here at UW.

We'd love to find someone with strong experience advising managers on a wide range of People solutions in a fast-paced and dynamic environment. It's critical you have a collaborative approach and relish the opportunity to help teams to be productive and high performing. Here's some of the key skills and experience we're looking for:

  • A good working knowledge of employee relations and employment law
  • Experience of providing an advisory role to a range of People leaders
  • Expertise in HR operations
  • Executing small to medium people and change projects.
  • Great relationship-building skills with the ability to interact with people across all levels and parts of the organisation.
  • Performance and Customer Orientated approach
  • Inclusion and diversity mindset
  • Attention to detail and accuracy of data capture
  • Ability to interpret and adapt people policy to make it easy to understand for leaders and employees.

We work together. Your team and the people you will work with…

You'll be joining the People Squad who work closely with our Customer Experience teams. We have a team of People Solutions Advisors, headed up by our Senior Solutions Manager, Mel. The squad also comprises People Partners and Recruitment Partners to provide a full employee experience lifecycle.

Wider than the Solutions team, you'll work closely with a range of people teams including People services, Reward & Payroll and Learning & Development.

And most importantly, you'll be a close partner to our Operational managers.

We deliver progress. What you’ll do and how you will make an impact

  • Deliver activities to engage and retain outstanding teams, engaging with team leaders, managers and the wider people team to deliver accurate and quality people solutions.
  • Providing high levels of customer satisfaction through single-point ownership and first-time resolution of customer needs. This may include being a known point of contact for employee persona groups or functions; providing HR advice, case management and leveraging the wider people team to provide the
  • Delivers quality people solutions first time every time, continuously improving people experiences, processes and interactions. Examples include ER options/solutions, delivering an engagement action plan, actions to improve people turnover or embedding a new people policy with leaders and teams.
  • Delivers initiatives and activities to embed and improve our people experience and culture, including a great workplace experience, wherever our people work. For example implementing smarter working principles in a Hub or for remote employees or aligning T&Cs and engaging leaders in a change programme.
  • Managing cyclical activities and engagement activities for the end to end employee persona journeys and delivers activities and projects shared by people partners and the wider people team.
  • Delivers people compliance and change programmes.
  • Provides a robust people advisory and employee relations case management service; developing and following standard and customised processes across all ER and change matters.
  • Coaches and works closely with people advisors and the wider people team to delivery quality processes and solutions.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry benchmarked salary. We’ll share it during your first conversation.
  • Share Options and a Save as You Earn scheme.
  • Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
  • Discount on our services and you get our coveted Cashback Card for free.
  • A matched contribution pension scheme and life assurance up to 4x your salary.
  • Family-friendly policies, designed to help you and your family thrive.
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
  • Belonging groups that help UW shape an even more inclusive future.
  • A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

This advert was brought to you by Claire Fennell. I’ll be your point of contact throughout the recruitment process. I love to chat so drop me a line on LinkedIn if you want to learn more.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

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