Fraud Strategy Analyst

Greater London
Full time
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Utility Warehouse Limited
1,001-5,000 employees
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This is a hybrid role working from our central London hub 2 days per week.

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

Are you excited about developing your fraud career in a fast growing consumer business? We are looking for an experience Fraud Strategy Analyst to join our burgeoning Fraud Team here at UW.

This is an ideal opportunity for someone with some previous Fraud knowledge, great analytical skills and an inquisitive mind that is looking to take a leading role in shaping UW's fraud processes and long term strategies. Here's some of the key skills and experience we're looking for you to bring:

  • Solid experience in a fraud related role, ideally within a Consumer services organisation. Experience in the Telco or utilities sector would be highly advantageous
  • Experience of using fraud detection rules engines.
  • Advanced Excel/Google Sheet user with Google Big Query/SQL knowledge
  • Strong analytical skills.
  • Ability to communicate effectively with a wide range of internal stakeholders and present complex information in an easy to understand way
  • An understanding of threats to UW, which may include financial and reputational harm
  • Proactive mindset - you enjoy seeking out opportunities to improve processes and help the business manage risk more effectively
  • Strong team player who enjoys working with different people to achieve a common goal
  • You live and breath the UW cultural

We work together. Your team and the people you will work with…

The UW Fraud Team is responsible for developing and implementing effective strategies and solutions to solve our business problems.

This role will report to the Head of Fraud and will work closely with another Fraud Analyst.

This is an internally facing role, your customer is the whole UW! You will develop relationships across the business to help teams solve their risk and fraud challenges.

We deliver progress. What you’ll do and how you will make an impact.

This role will be integral to supporting and protecting our business by analysing fraudulent activities and developing and maintaining fraud prevention strategies across out business.


  • Investigate internal and customer fraud related incidents - facilitate an effective and timely response.
  • Investigate, customer, and third party activities - produce actionable insights and analysis.
  • Improve our fraud detection and monitoring practices, detect and understand emerging fraudulent activity - research and interpret trends to be ahead of the threat.
  • Raise awareness of fraud and counter-fraud techniques internally.
  • Assist in the creation of documentation and policy to meet fraud challenges
  • Assist teams with their business improvement programme, identify gaps and improvements.
  • Work with stakeholders to implement controls to mitigate key threats and risks.
  • Work with stakeholders to ensure compliance with Utility Warehouse policy and regulatory requirements.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry benchmarked salary. We’ll share it during your first conversation.
  • Share Options and a Save as You Earn scheme.
  • Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
  • Discount on our services and you get our coveted Cashback Card for free.
  • A matched contribution pension scheme and life assurance up to 4x your salary.
  • Family-friendly policies, designed to help you and your family thrive.
  • Electric Vehicle scheme
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
  • Belonging groups that help UW shape an even more inclusive future.
  • A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Nicola Dorrington will be your point of contact throughout the recruitment process.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. If you need any help, support, or advice at any point during the hiring process please just let us know.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.