Head of Workplace Technology

Greater London
Full time
Posted
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Utility Warehouse Limited
Telecommunications
1,001-5,000 employees
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This is a hybrid role working from one of our London hubs 2 days per week.

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

In this newly created role, we‘re seeking a customer and commercially focused enterprise technology leader with proven experience of building and delivering a highly effective Workplace Technology strategy. Our workplace technology includes all of our employee systems and support, and plays a significant role in how our people experience technology at UW.

To succeed in this role, you’ll bring the following experience, skills and attributes:

  • A strong technical background, with direct experience implementing, integrating and planning people facing systems similar to ours: this includes our HRIS, identity and access management systems (we use Okta), service platforms (we use ServiceNow), workplace communication and office platforms (we use Slack and GSuite) and the variety of other systems that make up the people systems experience;
  • Experience of working at a senior level on the technology, operational and financial areas of a business. You’re able to provide input and influence, drive change, build business cases for investment, and connect our workplace technology strategy to our overall business strategy;
  • Proven experience in a leadership role overseeing workplace technology and service management teams, having worked in organisations of a similar size or scale with a track record of changing, building and developing high-performing teams;
  • Strong technical expertise in service delivery technology, hardware, software, networking, collaboration tools, and mobility solutions;
  • Experience working in a fast-paced, dynamic environment with the ability to adapt to change and prioritise competing demands and are comfortable with the ambiguity inherent in senior roles;
  • Knowledge of industry standards, regulations, and best practices related to workplace technology, security, and compliance;
  • Demonstrated ability to develop and operationalise strategic plans, manage budgets, and drive results;
  • An ability to work with and across multiple functions in our organisation, making sure multiple teams work in a connected way; You can establish common goals that are effectively met across multiple teams in and outside of your direct control;
  • A strong customer service mindset, understanding the end user experience and helping your team to put the customer at the heart of their solutions;
  • Excellent communication skills with the ability to effectively interact with stakeholders at all levels of the organisation.

Our leadership beliefs

As a leader at UW, we look for you to uphold three simple beliefs that align to our DNA:

  • We put people first by really getting to know your people;
  • We work together by being adaptable and trusting people to do the right thing
  • We deliver progress by driving performance to achieve results

We work together. Your team and the people you will work with…

Our Technology team is a central function that enables our teams across UW to do what they do best. Reporting into the CTO, you’ll lead a sizable team of professionals and work closely with key senior stakeholders across all functions to align workplace technology initiatives with business objectives.

Your team and systems will serve a business of over 2,500 employees across the UK and a small group of remote workers distributed globally.

We deliver progress. What you’ll do and how you will make an impact.

Our ambition is to achieve double digit customer growth so we need an internal systems architecture that will help us scale effortlessly. As Head of Workplace Technology, you’ll be responsible for overseeing the design, strategy, implementation, maintenance and support of internal technology solutions.These systems will enhance productivity, collaboration, and overall employee experience across UW. You’ll also take pride in shaping the team responsible for delivering across this remit.

Here are some examples of the key pieces of work we’re anticipating you will get stuck into:

  • Working with our Chief People, Operations, Technology, Security and Financial executives to create a long term strategy and roadmap for our HRIS and all the systems that depend on it - from our financial systems to payroll and identity management systems, learning and development systems and communication platforms;

  • Build a strong understanding of how our systems work together and are integrated, and where we can improve these integrations for a secure, coherently integrated and low friction user experience.

  • Continue the work done so far with our end user experience, continually improving our people’s day to day experience of workplace technology across their life at UW - from onboarding, to resolving problems when they happen to supporting ongoing change in the organisation.

  • Take the lead in vendor engagement and negotiation for a number of high value technology platform contracts and supplier relationships, helping us effectively manage our operating costs, and selecting the right partners to work with over the long term.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry benchmarked salary. We’ll share it during your first conversation.
  • Share Options and a Save as You Earn scheme.
  • Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
  • Discount on our services and you get our coveted Cashback Card for free.
  • A matched contribution pension scheme and life assurance up to 4x your salary.
  • Family-friendly policies, designed to help you and your family thrive.
  • Electric Vehicle scheme
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
  • Belonging groups that help UW shape an even more inclusive future.
  • A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. If you need any help, support, or advice at any point during the hiring process please just let us know.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.