Change Co-ordinator

Greater London
Full time
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Utility Warehouse Limited
1,001-5,000 employees
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Hi! We're UW.

We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you...

We’re looking for a dynamic, savvy Change Co-ordinator to join our Change & Communications Team. You will lead and manage various change projects from briefing through execution across our Operations function. Your main focus will be ensuring change deploys seamlessly and change drivers are effectively supported with change delivery plans.

You’ll collaborate with cross-functional teams on projects that bring us closer to achieving our business priorities. We are looking for someone who can manage these projects, roll up their sleeves, and get stuck in as/when they need to.

  • You'll be an excellent Change Co-ordinator with the ability to collaborate with cross-functional teams to define project scope, objectives and deliverables, develop and execute project plans, lead readiness and develop mitigation plans
  • Experience within either the energy or telco sector
  • Highly organised with an eye for detail - project planning and reporting will be second nature. Project management training desirable
  • Working knowledge of resource & project management platforms (knowledge of Asana and Miro is a bonus)
  • Comfortable with ambiguity and enjoy working in a fast-paced entrepreneurial culture
  • Results-focused, with the capability to navigate through complexity, with demonstrable experience in problem-solving and creative thinking
  • A strong influencer, who can table challenging conversations, with the ability to remove barriers along the way by gaining clear commitment
  • A clear and concise communicator with high integrity, comfortable engaging cross-functional teams
  • Driven, with strong commercial acumen to make things happen, whilst being conscious of the bigger picture
  • Used to working in a multi-disciplinary environment – working collaboratively with senior management, project leads, product owners and various other departments

We deliver progress. What you’ll do and how you will make an impact.

  • Plan and lead the delivery of change projects with a focus on our Telco - Broadband and Mobile businesses / Energy business, making certain that the solutions achieve the right outcome for our business, our customers, our colleagues and our ability to serve
  • You’ll develop and execute cohesive change communication and engagement plans aligned with key business initiatives, ensuring consistent and effective messaging and develop and execute learning initiatives that will support with the launch of change projects
  • You will deliver change to drive adoption, minimise resistance, and maximise employee engagement throughout the change journey.
  • Ensure risk and control stakeholders are engaged with changes being delivered and are providing approvals and endorsement where required
  • You’ll plan, and deliver all change to time, cost and quality
  • You’ll foster a culture of change resilience across the Operations function.
  • You will also support the coordination of ‘business as usual’ initiatives (e.g. price increase notifications / T&C changes) to ensure a seamless experience for customers and colleagues
  • You will have the opportunity to have your own point of view and will be able to share it in the right forums
  • You will have the ability to work across multiple teams and multiple levels of the organisation with ease
  • Drive consistency of approach across projects; using efficient and effective tools and documents, embedding retro’s and lessons learned
  • Develop and manage comprehensive data capture, analysis, and reporting systems for insightful, trends and status reports
  • Provide regular project status reports and proactively identify, track, mitigate and manage project risks and ensuring timely resolution escalation through change governance
  • Establish strong relationships, communicating effectively across a wide range of cross-functional geographically distributed stakeholders, and vendors

We work together. Your team and the people you will work with…

Working as part of the Change and Comms team, and reporting to Operational Change Manager, your role will be pivotal in supporting our change programmes across the business. Your Change colleagues are responsible for Process Improvement and you will have peer Change Leads. Your Comms colleagues are responsible for company wide communications.

So why pick UW?

We’ve got big ambitions so there will be plenty of challenges. There are also a lot of benefits:

  • An industry benchmarked salary. We’ll share it during your first conversation
  • Share Options and a Save as You Earn scheme
  • Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
  • Discount on our services and you get our coveted Cashback Card for free
  • A matched contribution pension scheme and life assurance up to 4x your salary
  • Family-friendly policies, designed to help you and your family thrive
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP
  • Belonging groups that help UW shape an even more inclusive future
  • A commitment to helping you develop and grow in your role

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

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We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. If you need any help, support, or advice at any point during the hiring process please just let us know.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.