Internal Communications and CSR Manager - Warner Bros. Studio Tour London (WBSTL) - The Making Of Harry Potter

Warner Bros. Discovery

Location: Hertfordshire

Job Type: Full time


Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK.

Warner Bros. Studio Tour London based at WBSL – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012 and has received over 40,000 reviews on TripAdvisor with 96% rating the experience as ‘excellent’ or ‘very good’. Since launching, additions to the Tour include Platform 9 ¾ featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank.

In December 2018 WBSL acquired the Platform 9 ¾ group which has sites at the iconic location in King’s Cross Station and Heathrow airport.

The Tour & Retail group has continued to expand over the last couple of years launching our first flagship store in New York over the Summer of 2021, alongside expanding our ecommerce operations in the UK and US. The summer of 2023 saw us open a replication of our world-famous Tour in Japan, which, has been a phenomenal success.

We have an exciting brand new role which sits within a busy PR team working to support the Warner Bros. Studio Tours in London and Tokyo, the Harry Potter Shop at Platform 9 ¾, the Harry Potter flagship shop in New York, plus any new launches. The team is responsible for all areas of communication including publicity, media relations, crisis management, internal comms, CSR and copywriting.

The team supports the business by raising awareness of each area, keeping fans interested and engaged with the ultimate goal of driving sales. It is also responsible for managing the corporate reputation through highlighting investment in community projects and industry initiatives as well as dealing with any issues that might arise.

Your New Role...

This is a brand new role which has been created to join up the international Tours and Retail businesses creating a cohesive voice with a sense of identity. We want to create a culture with a sense of belonging so individuals feel they are something bigger than the individual business units. You will be working with internal stakeholders and will be implementing and maintaining a consistent internal communications programme across the division.

You will also support the local CSR programme at the Studio Tour London connecting with charities and not for profit organisations in the Leavesden community. In addition, there will be an opportunity to support the internal DEI initiative.

Your Role Accountabilities...

  • Build relationships with key stakeholders in each market in order to implement a framework for internal comms
  • Ensure there is a consistency of voice which reflects the values and objectives of the group
  • Amplify the profile of the business across WBD internal channels
  • Work on establishing priority messaging and key achievements to be shared where appropriate.
  • Ensure consistency in staff engagement moments across the group
  • Identify stories and write or oversee the creation of communications
  • Work as part of DEI council to help lead and deliver key moments
  • Oversee a calendar of staff engagement events including all staff get togethers and briefings. Help create the materials and co-ordinate speakers.

Qualifications & Experiences

  • Excellent copywriting – ability to write engaging copy without any errors
  • Track record in effective stakeholder management
  • Experience in detailed planning and execution of internal comms programmes
  • Experience of budget management

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at