Senior Staff Program Manager

Warner Bros. Discovery

Location: Greater London

Job Type: Full time

Posted


Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

Warner Bros. Discovery's Direct-to-consumer (DTC) technology and product organization sits at the intersection of tech, entertainment, and everyday utility. We are continuously leveraging new technology to build immersive and interactive viewing experiences. Our platform covers everything from search, catalog, and video transcoding, to personalization, global subscriptions, and more. We are committed to delivering quality user experiences, ranging from video streaming to applications across connected TV, mobile, web and consoles. As a pure tech organization, we are essential to Warner Bros. Discovery’s continued growth, building world-class products from the ground-up for our iconic brands like HBO Max, Discovery Channel, CNN, Food Network, HGTV, Eurosport, MotorTrend, and many more.

We are hiring a Senior Program Manager to join our team. The Global Partner Integration Team, within the DTC Global Platform Team, owns and manages Go to Market partner integrations for WBD. These integrations focus on back office systems, such as authentication, shared identity, billing and entitlement services, along with apps paces on affiliate-owned equipment (Set-top boxes). These integrations enable our partners to sell or bundle our services to their customers, and allow those customers access throughout our experiences. This team works with external affiliates and partners through the lifecycle of the integration, along with internal engineering, distribution, product and other stakeholder teams to efficiently launch these integrations.

Your Role Accountabilities

The ideal candidate has a proven track record of developing, executing complex technical programs while regularly engaging stakeholders (both internal and external) to secure commitments, manage risks, identify the critical path and spot edge cases. You have exemplary written and verbal communication skills and proactively report to both technical and non-technical stakeholders accurate program status, critical risks/ issues or escalations needed and proposed solutions. You have a proven track record of building and strengthening relationships with key stakeholder groups and external partners. The ideal candidate has had experience working with multiple partners/ vendors/ STBs and maintaining partner relationships while holding teams accountable and driving the overall delivery of the program.

This role will be a key influencer in the team’s strategy, scalability and standardization. They must have strong organizational skills, and the ability to create, document and enforce processes that ensure scalability of technical integration programs. They must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. The ideal candidate will contribute significantly to team planning. You show good judgment, making trade-offs between immediate and long-term business needs and share your learnings and knowledge with the team.

Key Competencies

  • Proactive Problem-solving: First and foremost, you are a problem-solver. You work tirelessly to keep work streams on track, to unblock software development, and to ensure that the best possible outcome is achieved for the business. You are eager, confident, and able to use all the tools at your disposal to solve whatever problems crop up.

  • Active Learning: You are here to learn and grow. Your industry knowledge will never be complete, and you are hungry to learn more and to share what you have learned with your peers and the team(s) that you influence.

  • Efficient & Effective: You are here to solve business problems and help our customers, not to prepare reports or oversee meetings. You find the most effective way to use our precious internal resources to achieve the best outcome. You find the most effective means to communicate clearly and concisely to all interested stakeholders. You are a simplifier and a productivity multiplier for others around you.

  • Exemplary Communication: Your written and verbal communication skills are top notch. You can distill key points out of complex technical descriptions to share with non-technical stakeholders, adapting your language and style of communication depending on the audience. You can clearly articulate decisions that have been made and supporting materials that back them. You are confident and capable of speaking to both the business operations or technical decisions. You communicate through data, dates, and facts using narrative and emotion judiciously.

  • Adaptable: You communicate clearly, analyze technical designs, organize project timelines, secure commitments, manage risks, identify the critical path, spot edge cases, triage bugs, review metrics & data, and monitor launch operations. You switch effortlessly between these modes adapting yourself to the needs of your work streams.

  • Self-starter: You are a strong self-starter and therefore have the ability to drill into business data and research results to identify clear direction and focus for your projects and programs. You continue to move forward in the face of ambiguity and imperfect knowledge. You do not suffer from “analysis paralysis.”

  • Open & Decisive: You proactively share information to teach and inform your stakeholders. You are valued for the decisions that you make in pursuit of your program. You are driven by your own impact, the positive outcomes that you drive. You share freely all that you learn so that others around you can be more effective.

Qualifications and Experience

  • Bachelor’s degree with 10+ years of experience in project management in the technology realm.

  • Led planning, execution and delivery of projects across multiple teams (product and technology) around the world specifically for authentication and STB programs

  • Communicate clearly, analyze technical designs, organize project timelines, secure commitments, manage risks, identify the critical path, spot edge cases, triage bugs, review metrics and data, and monitor launch operations for large software projects

  • Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs.

  • You have a solid understanding of software development methods like CI/CD, Agile Scrum, Waterfall, etc.

  • You have shipped multiple high impact projects and used data to assess their impact.

  • You have experience with all phases of project delivery from concept to production, including defining features and deliverables, securing team commitments, establishing a project charter, handling all communication and reporting, overseeing development & deployment, and performing retrospective assessment using data and key performance indicators.

  • You operate cross-functionally; both internally and externally, across multiple teams and stakeholders

  • You have demonstrated the ability to make decisions for more than one project or program area showing that your judgment is fungible, and you must be able to handle more than one project simultaneously and successfully.

  • You have repeatedly demonstrated the ability to understand organizational and corporate goals and ensured that your projects delivered what was required to hit these goals.

  • You MUST have experience with JIRA, Confluence, Smartsheet and Microsoft Suite of products.

  • Travel is required both domestic and international averaging about 20%

  • Must have the legal right to work in the United Kingdom

#Li-hybrid

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.