Business Process Analyst I

Aflac

Location: Columbia, South Carolina

Job Type: Full time

Posted

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Opportunity: Business Process Analyst I

Location(s): Hybrid inColumbia, SC

Job Summary

Serves as a liaison between business units and IT for system incident reports (IR) and software change requests (SCR); recommends process and systems enhancements to provide for continuous operational improvement; manages business unit expectations for system initiatives and projects, including timelines and prioritization

Principal Duties & Responsibilities

  • Participates in Business Process Modeling sessions, acting as a documenter, co-facilitator, facilitator, or subject matter expert; conducts interviews and performs analyses for initiatives, inquiries, and/or projects; conducts preliminary investigation for initiatives, inquiries, and/or project requests; reviews requirements, specifications, tests, and support and training plans to ensure that they are in line with business objectives on projects; facilitates group discussions or decisions that enable the group to reach a decision or achieve a result

  • Receives assignments from manager; provides weekly status updates on assignments; seeks manager or project leader for clarification or direction

  • Acts as a conduit between business units and IT; recommends product enhancements; manages business unit expectations of initiatives and projects

  • Possibly acts as a leader/coordinator on projects of simple to moderate complexity, working with a group producing/originating solutions to improve service; promotes initiatives that normally impact the division, department, and/or business unit Performs administrative duties, including but not limited to assisting with and/or developing documentation of project deliverables such as PIR (Project Initiation Request), communication plan, risk mitigation plan, quality plan, cost/benefit requirements and interface specifications, issues/concerns log, project certification log, project checklist, use-case scenario specifications

  • Supports project leader and/or business process analyst II in the successful implementation and delivery of projects

  • Assists with the coordination of public relations and/or company events and activities; establishes and maintains the organization’s communication systems, such as Intranet, Livelink, bulletin boards, and newsletters

  • Performs other related duties as required

Education & Experience Required

  • Bachelor’s Degree in Business Administration, Computer Science, or a related field
  • Zero to two years of job-related work experience
  • Project Management Certification or equivalent training

Or an equivalent combination of education and experience

Job Knowledge & Skills

  • Basic understanding of business operations, requirements processes, and business modeling concepts

  • Good presentation, oral, written, and interpersonal communications skills to effectively interact and negotiate with internal and external customers, including good listening skills

  • Ability to successfully manage relationships with customers, IT, and peers

  • Ability to document systematic and manual operations procedures in both technical and user friendly language

  • Ability to work well with people from many different disciplines with varying degrees of technical experience

  • Ability to adapt to a dynamic, rapidly changing business and technical environment

  • Ability to successfully work independently or with a team

  • Ability to meet deadlines
  • Basic knowledge and skills in Microsoft Excel, Word, PowerPoint, and Outlook

  • Basic knowledge and skills in SharePoint and Business Intelligence

Competencies

  • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
  • Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
  • Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
  • Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
  • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
  • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
  • Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds
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