• Receives assignments from manager; provides weekly status updates on assignments; seeks manager or project leader for clarification or direction

• Acts as a conduit between business units and IT; recommends product enhancements; manages business unit expectations of initiatives and projects

• Possibly acts as a leader/coordinator on projects of simple to moderate complexity, working with a group producing/originating solutions to improve service; promotes initiatives that normally impact the division, department, and/or business unit Performs administrative duties, including but not limited to assisting with and/or developing documentation of project deliverables such as PIR (Project Initiation Request), communication plan, risk mitigation plan, quality plan, cost/benefit requirements and interface specifications, issues/concerns log, project certification log, project checklist, use-case scenario specifications

• Supports project leader and/or business process analyst II in the successful implementation and delivery of projects

• Assists with the coordination of public relations and/or company events and activities; establishes and maintains the organization’s communication systems, such as Intranet, Livelink, bulletin boards, and newsletters

• Performs other related duties as required

Education & Experience Required

• Bachelor’s Degree in Business Administration, Computer Science, or a related field
• Zero to two years of job-related work experience
• Project Management Certification or equivalent training

Or an equivalent combination of education and experience

Job Knowledge & Skills

• Basic understanding of business operations, requirements processes, and business modeling concepts

• Good presentation, oral, written, and interpersonal communications skills to effectively interact and negotiate with internal and external customers, including good listening skills

• Ability to successfully manage relationships with customers, IT, and peers

• Ability to document systematic and manual operations procedures in both technical and user friendly language

• Ability to work well with people from many different disciplines with varying degrees of technical experience

• Ability to adapt to a dynamic, rapidly changing business and technical environment

• Ability to successfully work independently or with a team

• Ability to meet deadlines

• Basic knowledge and skills in Microsoft Excel, Word, PowerPoint, and Outlook

• Basic knowledge and skills in SharePoint and Business Intelligence

Competencies

• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
• Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
• Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
• Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
• Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
• Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds