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Consumer Mkts Sales Rep


Location: Georgia

Job Type: Full time


Opportunity: Consumer Mkts Sales Rep

Job Summary

Handle inbound from and make outbound calls to potential customers, conduct needs assessments, recommend coverage options, provide quotes, gather information and complete applications

Principal Duties & Responsibilities

  • Receive inbound calls and make outbound calls to customers who enter the Direct to Consumer lead funnel

  • Gather information necessary to offer a quote while answering questions and setting proper expectations regarding products and the sales process.

  • Submit accurate enrollment applications on behalf of the customer.

  • Manage outbound follow-up calls to qualified prospects who have not yet enrolled.

  • Cultivate strong relationships with customers by consistently using the prescribed sales process.

Education & Experience Required

  • High School Diploma or Equivalent
  • Life and Accident/Health Insurance License
  • Successful completion of Life, Accident/Health Insurance licensing exam
  • Previous sales/call center experience
  • One year of professional job related work experience
  • Six month waiting period between previous employment as an Aflac Tier One employee and an Aflac 1099 agent

Or an equivalent combination of education and experience

Job Knowledge & Skills

Knowledge of the concepts and techniques of call center or insurance

  • Working knowledge of sales-based processes or call center operations

  • High degree of accuracy and quality, ability to check one’s work prior to submission

  • Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with potential customers

  • Ability to maintain professionalism

  • Adherence to privacy regulations

  • An understanding of the applications and systems currently in use within a call center or sales environment

  • Microsoft Excel, Intermediate

  • Microsoft Word, Intermediate


  • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
  • Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
  • Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
  • Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
  • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
  • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
  • Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds
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