• Gather information necessary to offer a quote while answering questions and setting proper expectations regarding products and the sales process.

• Submit accurate enrollment applications on behalf of the customer.

• Manage outbound follow-up calls to qualified prospects who have not yet enrolled.

• Cultivate strong relationships with customers by consistently using the prescribed sales process.

Education & Experience Required

• High School Diploma or Equivalent
• Life and Accident/Health Insurance License
• Successful completion of Life, Accident/Health Insurance licensing exam
• Previous sales/call center experience
• One year of professional job related work experience
• Six month waiting period between previous employment as an Aflac Tier One employee and an Aflac 1099 agent

Or an equivalent combination of education and experience

Job Knowledge & Skills

• Working knowledge of sales-based processes or call center operations

• High degree of accuracy and quality, ability to check one’s work prior to submission

• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with potential customers

• Ability to maintain professionalism

• Adherence to privacy regulations

• An understanding of the applications and systems currently in use within a call center or sales environment

• Microsoft Excel, Intermediate

• Microsoft Word, Intermediate

Competencies

• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
• Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
• Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
• Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
• Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
• Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds