Systems Support Engineer

Columbus, Georgia
Full time
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Insurance & superannuation
5,001-10,000 employees
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Salary Range: $45,000 - $105,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Columbus, GA for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations

What does it take to be successful in this role?

  • Network hardware and software troubleshooting techniques.
  • Lead Medium Projects (312 Mths)
  • Internal controls and change management processes
  • Skill in solving technically challenging problems involving distributed application and hardware issues
  • Distributed Infrastructure
  • Microsoft Platforms
  • Microsoft Office 365 administration and Azure Active Directory
  • AWS Systems Operations
  • Distributed Processing
  • SQL Server
  • IP (Internet Protocol), Windows, Unix Networking
  • Java
  • Integration of Multiple Software Packages
  • Problem Solving Skills
  • Supporting Enterprise Backup Solutions
  • Distributed security protocols and implementations
  • Unix Platforms
  • Disaster Recovery Experience
  • Server Hardware & O/S Management
  • Server Hardware Configuration
  • Infrastructure Support
  • Microsoft Active Directory

Education & Experience Required

  • Bachelor’s Degree in Computer Science, Information Systems or related field
  • Zero to two years of experience monitoring, analyzing and maintaining computer system operations

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

  • Meets with user staff to understand business requirements; provides operational support
  • Serves as the subject matter expert in performing maintenance and support of most customer products; works on projects as a project team member or lead, and may participate in project planning and requirements
  • Provide quality customer service for customers of every level, from entry level to Senior Executive Leadership
  • Troubleshoots and analyzes complex issues/problems specific to a broad range of infrastructure products and networking components; documents solutions and builds checklists for team use; provides on-the-spot training with clients and practices proactive knowledge-sharing
  • Researches, evaluates, and recommends hardware and software technologies to support business initiatives
  • Regulates systems performance; resolves system problems, capacity issues, and inoperability by tracking/reporting maintenance and fine-tuning systems to achieve optimum level of performance
  • Participates in the development and communication of solutions for client service improvement including but not limited to documenting instructions, process improvements, solutions, technical articles, white papers, and proposals
  • Ensures data integrity by evaluating and managing the appropriate software/hardware solutions
  • Develops and plans software/hardware upgrades and system installations in accordance with established policies and procedure
  • Provides basic-to-complex support on a broad range of products; acts as the subject matter expert in certain areas; escalates problems appropriately and monitors and maintains ownership of issues to ensure problem resolution; works on projects/systems/issues of small-to-medium complexity; provides daily operations support and maintenance for network systems
    • Installs new software, hardware, upgrades, and peripheral devices; installs, configures, and maintains network components
  • Performs other related duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $45,000 - $105,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.