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Field Service Technician

Ann Arbor, Michigan, Battle Creek, Michigan
Full time
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I.T., digital & online media services
5,001-10,000 employees
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We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity.

What You'll Do

The gaming industry is an exciting environment filled with amazing career growth opportunities, travel possibilities, and flexible working schedules. Ideal role for someone who loves to be hands-on working with cutting-edge technology and electronics. This person will be responsible for performing installation, support, and ongoing technical service in the field for various types of Electronic Gaming Machines (slot machines) and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organization.

Job Responsibilities

  • This position will require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

  • Install, convert, troubleshoot, repair and/or remove as necessary Gaming Machines, Signs, and gaming controllers with little assistance.

  • Responsible for completing all installations and visitation scheduled by the Operations Manager or Supervisor

  • Pre-Site Surveys, follow schedule and perform service activities assigned.

  • Provide customer support for parts purchasing advice through our national service.

  • Aid customers by telephone or in person regarding technical challenges and report on trends, needs and service challenges thru current CRM (Customer Relationship Management) and mobile apps.

  • Review pre-install documents to determine which parts will be needed to complete the installation.

  • Gather and report accurately on service activities by utilizing field service management reporting tools.

What We're Looking For

  • High School diploma or its equivalent experience

  • Ability to obtain gaming licenses with the Nevada Gaming Control Board (NVGB) and/or all our approved gaming jurisdictions

  • Have a valid driver’s license and be insurable through Aristocrat’s Corporate insurance program

  • Lift minimum 50lbs

  • Technical or Electronics background is preferred

  • Willing to work extended hours, on-call for dispatch and variable work shifts

  • Be able to read, write and speak English

  • Be able to work independently

  • Work in a fast-paced environment and handle several tasks at one time

  • Have good manual dexterity, eye/hand coordination, good eyesight and normal color differentiation

  • Willing to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 75%
Pay Range

Pay Rate Type: Hourly

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.