Service Associate

Headquartered in Richfield, Ohio, Vanliner Insurance Company is a member of Great American Insurance Group. For over 30 years, Vanliner has grown to become the country’s top insurance provider for the moving and storage, parcel and home delivery industries. Our mission since day one, has been to provide first-class insurance products and unparalleled customer service to all of our customers. Our success is driven by the expertise, innovation and commitment to customer service that our employees provide. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Essential Job Functions and Responsibilities

• Performs a variety of moderately complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include:
  • Reviews instructions from agent, underwriter, insured, broker, etc. to understand/determine what is needed to provide quotes, issuances, renewals, endorsements, etc.
  • Computes premiums on quotes, issuances, renewals, audits, endorsements, and/or cancellations/reinstatements based on proper rate selection, rules and company procedures.
  • Enters rate, premium, and/or policy information into appropriate systems for policy updates/issuance.
  • Maintains file accuracy and completeness.
  • Orders, prepares, and/or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and/or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle/motor carrier filings, etc.).
  • Sets up and clears submissions.
  • Researches and resolves and/or corrects errors and/or issues.
  • Prepares, assembles, and/or issues policy/endorsements and associated documentation.
  • Researches and reconciles premium/billing accounting discrepancies. Responds to premium/billing questions.
  • Performs preliminary risk evaluation and/or loss analysis.
• Utilizes computerized systems for research, tracking, information gathering, and/or troubleshooting (i.e., Excel/Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
• Shares and/or conveys moderately complex information via telephone, e-mail, fax, regular mail, or in person to underwriters, agents, brokers, reinsurers, and/or insureds maintaining a professional demeanor in all situations.
• May assist and participate in other departmental processes/projects, such as changes/enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies/practices.
• May act as a liaison with other departments and facilitate interdepartmental communication.
• May perform other tasks including support, photocopying, imaging, mail, data entry, and/or supply functions.
• Demonstrates advanced knowledge of department policies and procedures, as well as the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.
• As appropriate for line of business, may approve new business, renewal business and/or endorsements based on a defined set of instructions/guidelines.
• Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent.

Experience: Generally, 2 to 4 years of related experience. Could be entry-level for candidate with an Associate degree.

Company:

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.