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(Hybrid) Employee Benefits Account Manager

NFP Corp.

Location: Royal Oak, Michigan

Job Type: Full time


We’re NFP, a six-time Best Places to Work award winner in Business Insurance for 2017-2022 and we're looking for an Account Manager to join our team who'll be responsible for working with Account Teams to service client accounts. The position requires day to day client servicing for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Account Manager will manage the renewal and marketing process, and prepare materials for presentations and communications, in collaboration with their more senior team members. At this level, an Account Manager will lead open enrollment presentations and may take an active role in client meetings. Work is completed with a significant amount of independent discretion. While in this role, this person should be developing relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients.

This is a hybrid position with in-office flexibility 2-3 days a week.

Essential Duties and Responsibilities

  • Works proactively to develop relationships with carrier and client contacts; may take active role in meetings.
  • Communicates directly with clients and carriers with collaboration with senior team members.
  • Takes the lead on reviewing contracts, benefit plan summaries, and carrier source documents for accuracy in collaboration with the Account Executive or Advisor.
  • May serve as a mentor to more junior team members; assists with training more junior team members
  • Develops and maintains ongoing relationships with clients. Takes more of an active role in client meetings and calls.
  • Continues relationships with carrier representatives to better understand available products and services in the marketplace and recommend them to clients
  • Work with advisors or more senior team members to identify the strategies to meet client needs
  • Review & analyze request for proposals and insurance plan designs, negotiate with carriers and recommend renewal actions in drafts of presentations to be reviewed by Account Executives
  • Assist with client renewals and marketing and client meeting presentations; responsible for first draft of presentations
  • Update benefit guides, ensure client resources and communications are up to date following open enrollment or coverage change
  • Prepare document and data for annual client compliance audits to be presented by Account Executive
  • Attend to client requests including product or vendor service or performance challenges
  • Ensure 5500 form is filed and completed in a timely manner
  • Assembles updates for clients regarding appropriate industry trends and events, including all state and federal regulatory issues in conjunction with Account Executives or Advisors
  • Learns about alternative funding strategies.
  • General client service support in conjunction with the account management team
  • Participate in client projects such as implementation of new business, open enrollment process, non-discrimination testing, etc.
  • Performs other duties as assigned and consistently makes independent judgments subject to general supervisor support.
  • Performs other duties as assigned.

What We’re Looking For

  • Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
  • Ability to work independently and anticipate client and team needs
  • Effective time management and decision making skills
  • Diligent follow up skills
  • Ability to express ideas clearly in both written and oral communications
  • Strong Microsoft Excel and PowerPoint skills
  • Commanding presentation and public speaking abilities

Education and/or Experience

  • Associates degree (or equivalent), and BA/BS preferred
  • More than 3 years’ client service and/or industry and product line experience

Certificates, Licenses, Registration

  • Life, Accident and Health Insurance License required.

Who We Are:

We’re a six-time Best Places to Work award winner in Business Insurance for 2017-2022 who has earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine. We are also recognized as an Elite Agency award winner and named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit:

What We Offer:

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

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