Employee Benefits - Sr. Account Manager (Hybrid)

NFP Corp.

Location: Atlanta, Georgia

Job Type: Full time


Who We Are

NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.

Summary of Role:

Provide day-to-day client, carrier and team support for the Employee Benefits Consultants. Support clients in assigned book of business.

Essential Duties and Responsibilities:

  • Support consultants on designated clients relating to marketing and benefits administration.
  • Lead and support implementation or transition of new/existing lines of coverage by setting up accounts, collecting needed documentation, and reviewing plan details with client and carrier.
  • Schedule and conduct enrollment meetings including WebEx meetings. Record Brainshark enrollment meetings for clients upon request.
  • Request and collect quotes, evaluate proposals for accuracy, negotiate on behalf of the client, and make recommendations to the consultant.
  • Respond to clients’ inquiries within NFP response guidelines and maintain documentation of communications, existing issues, and issue resolutions.
  • Collect client data including claims experience and 5500 forms for the consultant as requested.
  • Complete client dashboards for assigned clients regularly.
  • Obtain contracts and conduct a contract comparison to ensure completeness. Review agreements and documents including employee booklets and carrier contracts for accuracy.
  • Provide administrative support related to data management through Benefit Point.
  • Prepare benefit benchmarking to help the team evaluate client benefit programs.
  • Prepare renewal and marketing reports, presentations, and correspondence. Prepare materials for client presentations and employee communications including written content.
  • Resolve client service issues including billing discrepancies and eligibility issues. Make necessary updates in the benefits administration system once resolved.
  • Service assigned book of business.
  • Research and remain up to date on government compliance/regulations and industry trends to educate the consultant and client.

Knowledge, Skills and Abilities:

  • Support the NFP mission, values and cultural manifesto.
  • Use necessary technology platforms including Zoom, GoToMeeting, Slack, etc.
  • Represent NFP well, in person and via social media.
  • A passion for building relationships with customers, externally and internally.
  • Ability to see projects through to completion.
  • Proven aptitude for quick and creative thinking within demanding deadlines.
  • Ability to be proactive and provide project status updates.
  • Ability to prioritize when multiple tasks are assigned.
  • Resourcefulness; ability to think ahead.
  • High sense of urgency and responsiveness.
  • Willingness to do whatever it takes to get the job done.

Education and/or Experience:

  • Expert level knowledge in the Microsoft Office Suite.
  • Bachelor’s Degree required.
  • Valid health and welfare insurance license for the state of Georgia (if not currently held, must be obtained within 90 days of first day in position).
  • At least one year of experience managing a book of employee benefits accounts, independently or as part of a team.
  • Experience working with strategic plans for clients preferred.
  • Experience with different types of client funding preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational skills.
  • Ability to speak and write in more than one language a plus.

Physical Demands and Working Conditions:

  • Sedentary work that primarily involves sitting and standing.
  • Deliver presentations to varying audience sizes throughout the year, primarily standing and walking/moving during presentations.
  • Occasional lifting and moving of objects of up to 20 pounds.
  • May occasionally need to use stairs.
  • Moving about to accomplish tasks or moving to various worksites/client offices.
  • Communicating with others, in verbal and written format, to exchange information.
  • Repeating motions that include hands, fingers and wrists.
  • Position requires local and overnight travel, up to 40% of the time.
  • Position requires regular and reliable attendance.
  • Position requires regular work on a computer, at least 70% of the time.
  • Position requires proficiency in the English language and grammar, verbally and written.
  • No adverse environmental conditions expected.

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.