Vice President National Accounts

Charlotte, North Carolina
Full time
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NFP Corp.
Insurance & superannuation
5,001-10,000 employees
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Who We Are

NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit:

Summary of Role:

This position will have the responsibility to provide national client advisory and consultative services for all health and welfare plans and services. Responsibilities include, but are not limited to, providing monthly and quarterly reporting, strategic analysis, compliance and legislative guidance, contract and performance standards review, HR procedures assistance, communication and accountability internally and externally, and overall client retention and service. This is a full-time exempt position.

Essential Core Duties and Responsibilities:

  • Strategic planning and oversight
  • Monthly reporting and guidance
  • Quarterly analysis with recommendations
  • Consultative reporting on monthly, quarterly and annual basis
  • Vendor liaison for clients for all service, billing and eligibility issues with carriers
  • Responsible for meeting summaries and follow-up with team members and external vendors
  • Familiarity with carrier contracts, policies, and differentiators
  • Responsible for maintaining outstanding checklists and renewal timelines for assigned clients
  • Effective delegation and follow up with senior team members
  • Contract review and compliance support
  • Ensure marketing spreadsheet terms are accurately implemented and documented
  • Proactive customer service and HR support
  • Communication, education and wellness support coordinated with team members
  • Maintain files and databases
  • Implementation and compliance support in coordination with team members
  • Assist and organize the onboarding process for all new business cases and new business lines on designated accounts

Required Skills:

  • Exceptional written, oral, interpersonal communication skills
  • Advanced MS Office skills, including Excel, Word, and Powerpoint
  • Strong client development and relationship building skills
  • Ability to work both independently and within a team environment
  • This role does not have a sales requirement. Having the ability to prospect/refer new business is ideal and there is a referral award program in place
  • This role is not slated to have management over direct-reports. Having the ability to teach, train and guide supporting staff is ideal

Desired Qualifications:

  • The successful candidate will have 8+ years of Client Management experience in Employee Benefits.
  • Self-funded Plans experience is required. Covering: carve out pharmacy, core benefits, voluntary benefits, ancillary benefits, and enrollment/eligibility systems options for clients.
  • Bachelor Degree required. Post-graduate degree preferred


Resident State Life and Health Department of Insurance License

Physical Demand:

Ability to sit at a computer for a long period of time as well in automobiles and airplanes for travel to client locations. Duties require standing, walking, talking, sitting, and hearing.

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.