Coordinator, Claims REMOTE

Springfield, Illinois
Full time
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NFP Corp.
Insurance & superannuation
5,001-10,000 employees
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Who We Are:

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:

The Claims Coordinator will assist the Team Leader and Claim Analysts by reporting claims to the carriers, setting up claims in EPIC, following up with carriers for claim information, sending acknowledgements to clients, handling claim acknowledgements from carriers, working on loss run projects and other projects as needed.


  • Will report losses to carriers based on procedures
  • Set claims up in EPIC, attach documents, create claim notes and activities based on procedures
  • Follow up with carriers, both verbally and on-line to update EPIC claim files with missing information, including but not limited to: Claim number; handling adjuster name and contact information and so forth
  • Sending acknowledge letters and/or emails to clients alerting them that a new claim has been reported and providing information about their claim, their NFP Claims Analyst, carrier claims adjuster and so forth
  • Assist in creating EPIC reports, claims and large loss reporting
  • Run ad hoc reports as needed
  • On occasion may interact with clients, carriers, third party administrators, producers, AE’s and others to advocate on behalf of our clients
  • On occasion assist Team Leader and/or Claims Analyst to conduct research on coverage to address claim issues that arise to obtain the best outcome for the client
  • On occasion assist Team Leader and/or Claims Analyst with white papers on topics clients are facing


  • Exceptional customer service skills, including emotional intelligence and commitment to outstanding client service.
  • Strong interpersonal skills to work with claim team, co-workers, clients, carriers, TPA’s, etc.
  • Problem solving focus, maintains confidentiality and strong listening skills.
  • Strong oral and written communication skills.
  • Balance team and individual responsibilities and contributes to building a positive team spirit.
  • Ability to manage multiple tasks at the same time.
  • Upholds organizational values, treats others with respect and works with integrity and ethically.
  • Supports organizational goals, follows policies and procedures and completes tasks correctly and on time.
  • Exhibits sound and accurate judgment and includes appropriate people in decision-making process.
  • Demonstrates persistence and overcomes obstacles while maintaining professionalism.
  • Prioritizes and plans work activities, uses time efficiently, sets goals and objectives and organizes or schedules other people and their tasks.
  • Demonstrates accuracy and thoroughness while meeting productivity standards and completing work in timely manner.
  • Is adaptable, punctual and dependable.


  • Four-year college or university degree preferred
  • 1 year of claim processing and/or claim customer service preferred
  • Proficiency with Microsoft Excel and Word
  • EPIC system knowledge preferred

The following are basic skills and abilities needed to successfully accomplish the essential duties of this job.

Data Utilization:

  • Requires the ability to calculate, compute, summate, and/or tabulate data and/or information. Perform subsequent actions in relation to these computational operations as requested.

Human Interaction:

  • Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Verbal Aptitude:

  • Requires ability to discuss a wide variety of reference, descriptive, and/or advisory data and information with clients and colleagues.

Mathematical Aptitude:

  • Requires the ability to perform addition, subtraction, multiplication and division. May require ability to calculate decimals and percentages.

Functional Reasoning:

  • Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with increasing latitude for independent judgment concerning choices of action.

What We Offer:

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $40,000 – $60,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.