Vice President, Construction & Infrastructure Claims AE (REMOTE)

Springfield, Illinois
Full time
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NFP Corp.
Insurance & superannuation
5,001-10,000 employees
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Who We Are:

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:

The Account Executive (AE) is responsible for providing claims account management services to an assigned block of large revenue NFP customers. The AE is the lead claims contact/liaison between the customer, carrier and NFP and their primary purpose is to assure that our customers receive a deeper level of visibility into and collaboration with their claims. This will be accomplished by focusing on the implementation of effective and consistent claims service programs and assuring the accessibility of NFP and carrier claims staff to internal and external customers. This position requires significant property casualty claims experience, expertise in written and verbal communications, a high level of organization and the ability to work in an independent setting.

Principal Roles and Responsibilities:

  • Acquisition Meetings: On an as needed basis, the AE will participate in new and renewal meetings to present the NFP claims platform for the purposes of confirming the value add that NFP claims can bring to the table for the customer. This will involve the creation of service presentations, review of loss data to create trend or other reports and performing in person and telephone meetings.
  • On-Boarding/Re-Onboarding Meetings: Within two weeks of an account binding or renewing, the AE is responsible for meeting with the NFP production and claims Team Lead staff to firm up coverages/carrier information, NFP claims contacts and conduct a meeting with the customer. During the customer meeting the AE will provide a draft claims client profile document and review claims reporting, protocols for follow up, troubleshooting, a schedule for claims reviews and any extra claims handling measures that might be necessary for the customer. Following the meeting the AE is to finalize the claims client profile document and distribute same to all applicable internal and external parties.
  • Troubleshooting: While the day-to-day claims troubleshooting matters are handled direct by the NFP Claims Analyst, the AE will be notified of any serious or complex matters. It is the AE’s responsibility to liaison with all applicable internal and external NFP, carrier and customer contacts to promptly resolve the issue.
  • Large Reserve Change Notices: Relative to carriers which offer alerts of large reserve changes, the AE is required to field these and liaison with the applicable NFP team lead to determine if any follow up action is needed with the carrier and/or customer. Any required follow up will be generally performed by the claims Team Lead or Analyst.
  • Large Loss Monitoring: The AE will be notified of initial large losses or on an interim basis if a claim develops significantly. On those claims, the AE is required to liaison with the NFP claims Team Lead to determine if any follow up is needed with the carrier and/or customer. Any required follow up will be performed generally by the claims Team Lead or Analyst, however depending on the complexity of the claim, the AE may end up performing the follow up activity.
  • Claims Reviews: At the scope and frequency determined on an account-by-account basis, the AE will be required to coordinate periodic meetings between the carrier, customer and NFP claims team to discuss the status of the customer’s subject claims. Activities will include selecting review targets, coordinating the meeting date/structure, working with the carrier to obtain claims summaries, pre-meeting review and distribution of claims summaries and a post meeting recap.
  • Claims Audits: The AE will coordinate an annual audit on their assigned accounts. Activities will include selecting the targets, working with the NFP Claims Team Leads to assign specific audit activities to the NFP Claims Analysts, meeting with the NFP Claims Teams Lead at the conclusion of the file audits, assembling the final audit report, reviewing same with the National Claims Service Practice Leader for approval and directions for distribution.
  • Pre-Renewal Stewardship Reporting: In order to keep all internal and external stakeholders well informed of the customer’s claims results and trends, the AE will prepare a comprehensive report 60 days prior to renewal. It will capture a recap of the annual claims service plan including any special handling protocols, recap of NFP Claims Account Executive services provided year to date, Recap of claims financials, by year, by LOB within year, loss trend analytics (that portion of the report obtained from the applicable claims analytics person). The AE will review the report with the National Claims Service Practice Leader for approval and directions for distribution.

Education, Experience and Skills Requirements:

Education: A minimum of a bachelor’s degree is required. Additional Insurance certifications are a plus.

Experience: A minimum of 10 to 15 years of experience in the commercial property casualty claims industry is required. A minimum professional level of Claims Manager must have been achieved previously. Experience as a Claims AVP or higher, and supplemental experience in commercial property casualty sales and marketing are a plus.


  • Proficiency with multi-line insurance products and claims to include auto liability, general liability and workers’ compensation Knowledge of property and management liability (E&O, D&O, Cyber, Crime) is a plus.
  • Proven background of working with large premium (>$ 1,000,000 annual premium) customers in a claims service or management capacity.
  • High level of organizational skills with proven successful experience in managing multiple tasks and internal / external customers concurrently in a claims setting.
  • Demonstrated expertise in written and verbal communications with large customers in a claims setting.
  • Proficiency with using broker based and carrier claims software applications. Knowledge of the EPIC system is a plus.
  • Proficiency with all Microsoft Suite products including excel, outlook, word and power point. Knowledge of MS Access is a plus.
  • Expertise in performing web-based meetings and with performing in person audio / visual presentations to small and large size groups.
  • Expertise in coordinating and performing technical claims discussions with internal and external customers.
  • Expertise in coordinating large scale claims audits.
  • Ability to stay calm, cool and collect in difficult, complex and challenging insurance matters.

What We Offer:

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first c