SUMMARY: Investigates claims against insurance or other companies for personal, casualty, or property loss or damages and attempts to effect out-of-court settlement by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Receive initial notification of clients claim, review account instructions and begin process of claim. 2. Responsible for processing all forms of property claims including ocean marine, bonds, etc. 3. Manage the progress of the claim from first report to settlement. 4. Estimates cost of repair, replacement or compensation. 5. Upon receipt of claim/loss, responsible for completing claim file, which includes coverage verification, and making preliminary or tentative determinations of coverage. 6. Record claim information into agency management system. 7. Coordinate processing of claim with client, risk manager or designee. 8. Control service of claims. Maintain status and follow up as needed. 9. Maintain loss histories, and provide loss runs via computer interfacing with carrier. 10. Every 90 days, initiates a status or a follow up on all open claims. 11. Notifies insurance carriers of any reserves deficiencies, soliciting management assistance when necessary. 12. Responds to claims related inquiries from agency personnel, producers, etc. 13. Handle or refer insured’s question and complaints and acts as a mediator with the company, if necessary. 14. Perform related job duties as required. 15. Receives and reviews mail. 16. Pull files and match mail to files when necessary 17. Miscellaneous clerical duties may be required, such as faxing, mailing, copying, or typing first reports, etc.

EDUCATION and/or EXPERIENCE: Required: * Minimum ten years experience in a comparable position at either (broker or carrier) handling property and casualty claims. * Must be computer literate with proficiency in basic Word and Excel. Preferred: * College degree preferred. * Agency mgmt system exp. a plus.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control. * Oral Communication - Listens and gets clarification; Responds well to questions. * Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. * Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. * Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. * Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process. * Motivation - Demonstrates persistence and overcomes obstacles. * Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Quality - Demonstrates accuracy and thoroughness. * Quantity - Meets productivity standards; Completes work in timely manner. * Adaptability - Adapts to changes in the work environment; Manages competing demands. * Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. * Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan. * Innovation - Meets challenges with resourcefulness. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands for computer work and writing, and the ability to talk and hear. The employee is occasionally required to stand; walk; reach with hands and arms. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.