Who We Are:

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary:

Supporting P&C Operations leadership within the business line by identifying opportunities for workflow efficiencies and enhancements, and subsequently designing and delivering those changes across the entire business. Responsibilities for workflow analysis, optimization, and documentation both for training purposes and operating systems’ implementations.

Essential Duties and Responsibilities:

Operational Design – Workflows & Procedures

• Create and execute plans to routinely identify opportunities for improvement of existing workflows with integrated systems.
• Identify opportunities for workflow efficiencies, enhancements by designing processes across the entire business through our governance process.
• Create and validate configuration instructions associated with partnered integrated systems and other supporting workflows.
• Identify needs for template documents, propose content and format, and gain approval from legal and stakeholders as required.

Change Operations

• Provide support to training efforts through document production and delivery of instruction as needed with integrated systems.
• Create, maintain, and make accessible reference documents including manuals for workflows, policies, procedures, welcome kits, etc.
• Communicate and notify stakeholders of system upgrades, enhancements and other changes that affect workflows, documents, and system design.
• Perform testing of configuration and other changes in integrated systems and other support to ensure positive outcomes from changes and manage user testing.
• Facilitate meetings with key stakeholders on operational and document needs, requirements, content, format, etc.

Implementation Support

• Function as liaison to implementation team(s) relative to integrated systems. Ensuring supporting workflows and associated documents, align with what the field office needs and along with adhering to the NFP standards.
• Establish and maintain effective working relationships with co-workers, supervisors, and the business partners.

Knowledge, Skills, and/or Abilities:

• Expertise in Applied Systems Epic: Demonstrated proficiency in using the Applied Systems Epic platform.
• In-depth understanding of P&C insurance: Comprehensive knowledge of processes, procedures, and regulations related to property and casualty insurance.
• Exceptional communication skills: Superior ability to communicate effectively, both verbally and in writing, using standard Microsoft products such as Outlook, Word, Excel, and PowerPoint.
• Teaching ability: Capability to instruct others at varying levels of knowledge and expertise.
• Adaptability: Willingness and flexibility to adjust to and conform with changing timelines and schedules.
• Project Management: Ability to effectively coordinate resources and delegate responsibilities.
• Willingness to travel: Availability to travel on occasion as needed.
• Flexible schedule: Ability to work with colleagues and clients across all time zones as necessary.

Education and Business Experience:

• A college degree is preferred.
• Ten Years of Property & Casualty Experience in an Enterprise Environment.
• Insurance licensed is preferred.

What We Offer:

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.