Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

GENERAL PURPOSE OF JOB

The Senior Workers Compensation Analyst will provide workers compensation claims oversight and advocate for the client to obtain the best possible claim outcome.

DUTIES AND RESPONSIBILITIES

• Advocates for clients by providing claim oversight for claim exposures for workers compensation for Commercial Property & Casualty.
• Receive initial notification of clients claim, review account instructions (if any), and begin processing of claim.
• Manage the progress of the claim from first report to settlement.
• Responsible for completing claim file, which includes coverage verification, making preliminary determination of coverage and coverage research to address claim issues that arise to obtain the best outcome for the client.
• Coordinate processing of claim with client, risk manager, designee, carrier, third party administrator, producer, AE and others to advocate on behalf of our client.
• Record and maintain claim information in EPIC system.
• Control service of claims and maintain status and follow up as needed.
• Maintain loss histories, and provide loss runs as requested via computer interfacing with carrier.
• Every 90 days, initiates a status or a follow up on all open claims.
• Occasionally author white papers on topics clients are facing with respect to workers compensation.
• Attend client claim meetings to advocate on behalf of the client, including pre-renewal, renewal and claim reviews. Occasional travel.
• Assist Sales Team to address client claim issues.
• Assist the Team Leader in various projects, including development of best practices, teaching and training of claim advocates and claim coordinator, and other ad hoc projects.

POSITION SPECIFIC REQUIREMENTS

• Exceptional customer service skills, including emotional intelligence and commitment to outstanding client service.
• Strong interpersonal skills to work with multiple clients and carriers.
• Problem solving focus, maintains confidentiality and strong listening skills.
• Strong oral and written communication skills.
• Balance team and individual responsibilities and contributes to building a positive team spirit.
• Ability to manage multiple tasks at the same time.
• Upholds organizational values, treats others with respect and works with integrity and ethically.
• Supports organizational goals, follows policies and procedures and completes tasks correctly and on time.
• Exhibits sound and accurate judgment and includes appropriate people in decision-making process.
• Demonstrates persistence and overcomes obstacles while maintaining professionalism.
• Prioritizes and plans work activities, uses time efficiently, sets goals and objectives and organizes or schedules other people and their tasks.
• Demonstrates accuracy and thoroughness while meeting productivity standards and completing work in timely manner.
• Is adaptable, punctual and dependable.

EDUCATION and/or EXPERIENCE

• Four-year college or university degree preferred
• 10+ years of claim handling and/or claims oversight experience in Commercial & Property workers compensation
• Proficiency with Microsoft Excel and Word

What We Offer

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $80,000 – $120,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.