Who We Are

We’re an eight-time Best Places to Work award winner in Business Insurance who has earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine. We are also recognized as an Elite Agency award winner and named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients has created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: https://www.NFP.com.

International Insurance Group, a subsidiary of NFP, is hiring an Inside Client Executive.

An Inside Client Executive is a call center agent for online sales and service and emails and tickets for new and existing clients. We are International Insurance Group, located in Flagstaff AZ, with employees in Arizona to California working remotely. We offer Mexico Insurance for tourists, Homeowners insurance, Watercraft and also Travel Medical insurance with Trip cancellation. The business began in 1999, and 8 years ago NFP acquired us. We have a website that allows clients to issue online, which we provide support for.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, individual must be able to perform each essential duty satisfactorily.

• Inbound and outbound calls related to sales and service

• Assisting clients with questions related to travel and insurance

• Working as a team with other agents to ensure SLAs are met with high volume calls

• Learning call center software and staying up to date on all products

• Other duties as assigned

KNOWLEDGE, SKILLS, AND/OR ABILITIES:

• Customer service

• Time management

• Self-Prioritization

• Individual must also possess good analytical skills, problem solving skills, and good communication skills, both verbal and written

• Attention to details

• Organization skills

SUPERVISORY RESPONSIBLITIES: N/A

EDUCATION AND/OR EXPERIENCE:

• High school diploma or equivalent

CERTIFICATES, LICENSES, REGISTRATION:

• Licensed in Property and Casualty

PHYSICAL DEMAND:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at a computer for long periods of time

WORKING CONDITIONS:

• Climate controlled office environment.

What We Offer

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.