Continuous Improvement Lead

• Be a champion of change, driving optimisation to create community value.
• Inspire, influence and innovate with a diverse range of stakeholders.
• Be rewarded working in a community-centric organisation that values flexibility and supportive working options.

The Continuous Improvement Leader is an exciting new role within the Barwon Water Customer Centre. You will be at the forefront of innovation and crucial to the success of the team and broader organisation, as we transform the way we operate and service our community.

About The Role

As the driving force in embedding a Continuous Improvement mindset across the Customer Centre, you will seek new initiatives and ways of working, providing leadership on improvement programs that create real impact and value. You will facilitate workshops, identify change advocates and run small groups that will assist in the role out of these programs.

Success in this role means better customer outcomes and improved customer satisfaction. Your projects will boost employee engagement and fine-tune our customer operations teams, to deliver smarter services and modernise how we operate.

About You

You’re more than just someone with a strong background in delivering optimisation programs. You have a continuous improvement mindset, backed up by natural curiosity. Unafraid to challenge the status quo, you’re motivated to overcome challenges and spark change.

As a true collaborator, you will bring a solutions first outlook and growth mindset to the business as your skills will increase the capability of your team. You have a hunger to uncover business improvement and process optimisation opportunities that will benefit our staff, business and community.

Your qualifications in business, management, or a similar field will be put to the test as you bring proven proficiency in process design and innovation using improvement methodologies such as LEAN.

About Us

Barwon Water is Victoria's largest regional urban water corporation, with more than 110 years’ experience in delivering world-class water, sewerage and recycled water services to our customers and community. More than just taps and toilets, we’re a pivotal player in the region’s ongoing social, economic, and environmental prosperity.

We’re committed to our people and provide flexible working arrangements in line with business needs.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of the land on which we live and work, and we’re committed to building strong, meaningful partnerships with local indigenous communities. We celebrate diversity and encourage Aboriginal and Torres Strait Islander peoples to apply for our career opportunities.

Why join us?

At Barwon Water, we believe that every individual has something valuable to offer. We understand that the more diverse workforce, the wider the variety of ideas we bring to the table. Enjoy being part of an organisation that values results, personal and professional growth, workplace diversity and a balance between work and life commitments.

Get in touch

Are you ready to make a difference? Join us on this exciting journey!

Ready to apply? Submit your cover letter and resume now.

Enquiries to Ron Sterwart, Customer Operations Lead, on 0419 199 481.

Applications close Sunday, 2 March 2025.

We lead. We learn. We deliver. We care about a better future.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at recruitment@barwonwater.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

Work at Barwon Water