Fixed term opportunity for up to 30 September 2025 with the possibility of extension and/or permanency

Are you passionate about helping people navigate their rights and obligations while developing your expertise in dispute resolution?

Then the newly created Assessment Officer role at Consumer Protection is for you!

Here at the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) we value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. If you’re innovative and forward-thinking, and value collaboration and want to contribute to fair outcomes for tenants and consumers, then DEMIRS is the agency for you.

The role

Consumer Protection is growing its newly established Commissioner Determinations team to implement key aspects of recent legislative reforms designed to enable tenants to make their rental a home and to provide an accessible and streamlined alternative to court for bond disputes.

As the Assessment Officer, you will join our Geraldton team and work under supervision to manage determination applications about bond releases, keeping pets, or making minor modifications in residential tenancies.

You will provide initial assessments on applications and seek advice on how relevant legislation might apply to the circumstances. You will deal with routine matters relating to rights and obligations of parties and provide informed and impartial advice while ensuring accurate maintenance of the records and database system. Additionally, you will communicate with both parties about applications using a range of mediums and provide administrative and operational support to the branch.

We are currently looking for candidates with the ability to understand and apply relevant legislation and policies to straightforward matters. A customer focussed approach, strong listening skills, and the ability to develop basic solutions to resolve simple matters are essential. Furthermore, your organisational skills to manage competing priorities will be key to your success for this role.

Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.

While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 24 months, from the date that the recruitment breach period has been finalised.

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.

This position is in Geraldton, a coastal city in the Mid West region of Western Australia. With a thriving population, Geraldton boasts a prosperous economy and a near-perfect lifestyle year-round. It is known as a place of choice to work, visit, raise families and take in some of the unique natural attractions Western Australia has to offer. For further information, visit the City of Geraldton website – www.cgg.wa.gov.au

Further information

Please contact Paula Dell, Project Manager on (08) 6251 2422 or via paula.DELL@demirs.wa.gov.au or visit our website. You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn.

How to apply

We ask for you to provide:

A detailed resume outlining your key achievements, work history, education and professional development and a covering letter of no more than two (2) pages, addressing the following role specific requirements:

• Demonstrated ability to listen effectively and develop basic solutions to resolve simple matters.
• Demonstrated organisational skills with the ability to work under pressure and manage competing priorities.

Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.

In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Jacqueline Gao, Senior Recruitment Officer on (08) 9222 3632 or email RecruitmentandEngagement@demirs.wa.gov.au.

To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter (where appropriate).

Supporting diversity and inclusion

The department is committed to building and maintaining an inclusive and supportive workplace.  That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department.  Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth.

We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.

We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:

• TTY/voice calls – 133 677
• Speak & Listen – 1300 555 727
• SMS relay – 0423 677 767

If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at RecruitmentandEngagement@demirs.wa.gov.au

CLOSING DATE: 4.00 pm on Monday, 14 April 2025 (WST)

Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.

We look forward to receiving your application and considering you for this exciting opportunity to join our team.

Attachments
- Applicant Information Pack.pdf
- Job Description Form

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