Field Support Co-ordinator

Downer New Zealand is a leading provider of integrated services. Our commitment to building long term relationships and supporting our customers with high calibre services and solutions; the talents of our people; and consistent excellence in operational delivery sets us apart.

Downer New Zealand is a significant player in the telecommunications industry within New Zealand. We are growing our business through delivering consistent service, excellence and results and through developing inspirational leadership with our people and customers. We have an exciting opportunity for a Field Support Coordinator to join our National Field Support Team in Christchurch

Purpose of the role

The National Field Support team provides critical services to internal and external customers in all our locations. It is of the utmost importance that Downer meets customer expectations for consistent and efficient operational service delivery, ensure smooth internal workflows, and ensure effective billing processes. A key driver for the team is constantly working on opportunities to further enable the ‘Field Manager in the Field’ programme – the implementation of a range of process improvement and skills related opportunities to simplify and further streamline workflows and provide better support of local Field Managers

Some Responsibilities of the role

• Coordination, collation and validation of information as part of the O&M processes
• Updating of systems to reflect accurate and real time information
• Coordinate third parties (incl. internal) as part of job management
• Production of accurate reports and correspondence as requested in an accurate and timely manner.
• Provide general support to Managers and staff as requested.
• Contribution to the national field support community to provide standardisation and continuity
• Accurate and timely management of purchase orders
• Processing of information within financial systems are accurate and timely
• Enter all data accurately so that all internal records and reports are provided to meet business requirements.

About you:

• Strong administration/coordination background
• Proficient in Microsoft Word & Excel
• Proven time management skills
• Takes ownership to achieve outcomes
• Have excellent verbal and written communication skills with a high literacy and numerical standard
• Commercial and Financial acumen

We Offer:

A role with the Downer Telco team can advance your career and expand your skills. We offer you the opportunity to join our diverse and inclusive culture, and be part of a great team, working in a collaborative environment. We provide comprehensive training to meet the stringent criteria of our industry, a competitive remuneration package reflective of your skills and experience, and all the tools of trade you need to do your job.

If this sounds like the opportunity for you, head to www.downercareers.co.nz and enter reference number 594675 to apply.

Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.