Program Director – Operational Change

12-Month Parental Leave Contract

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As the Program Director – Operational Change at V/Line, you will report to the Director, Operational Modernisation and Performance.

In this role, you will lead the Operations Division, overseeing project and change management programs while managing the implementation of a comprehensive change management framework to ensure alignment with strategic operational goals.

You will also oversee the Operations Division's technology strategy, systems, and architecture in collaboration with the Business Information Solutions (BIS) team, while driving the development of a digital systems roadmap.

Additionally, you will provide expert guidance on the enterprise change framework, support operational group planning, and ensure the timely and efficient delivery of projects that align with V/Line’s broader objectives.

Key Responsibilities:

• Coordinate a range of change events across regional and shared public transport networks, ensuring timely, on-budget delivery.

• Lead a change framework that drives outstanding operational, financial, and customer outcomes for the Operations Division and V/Line.

• Build and maintain relationships with key stakeholders, balancing competing demands and driving alignment.

• Collaborate with internal teams to modernise systems, automate processes, and enhance program management capabilities.

• Guide the Operations Division’s technology strategy alongside the BIS team, ensuring systems support operational goals and maximise efficiency.

• Develop and manage a multi-year technology investment roadmap, identifying and mitigating system risks.

About You

The ideal candidate is an experienced leader skilled in driving change and achieving strategic goals. With experience in managing complex programs and change, you excel in fast-paced, evolving environments. Strong communication, collaboration, and a commitment to innovation and continuous improvement are essential for success in this role.

Additional Accountabilities Include:

• A strong background in leading and delivering large-scale, transformational change in complex operational environments.

• The ability to manage senior stakeholders, lead multidisciplinary teams, and balance competing priorities with agility.

• A proven track record in managing complex change programs and driving business transformation.

• A solid understanding of the public transport sector and the priorities of the Victorian Government.

• Highly developed written and verbal communication skills, with the ability to prepare and present high-level reports and business cases.

• Alignment with V/Line’s values, including integrity, accountability, respect, leadership, and human rights.

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Applications close: 16th of April 2025.