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ER Advisor (872039)


Location: Barangaroo

Job Type: Full time


About Woolworths Group

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

  • Positive and collaborative team based culture
  • Comprehensive onboarding and training provided
  • High energy, team experience focused environment

The Employee Relations team is responsible for delivering quality employee relations advice, guidance and coaching for Line Managers, People Partners and the Leadership Team at Woolworths Group.

By joining our team, you will get the opportunity to contribute to a culture of service excellence supported by robust HR processes and technology. You will provide tailored support for internal customers and HR teams across the Woolworths operating model, identifying new ways of enhancing the line manager and team member experience.

The Opportunity

We work in a fast paced contact centre environment and provide high quality assistance and support to managers and team members in a timely manner.

Due to ongoing evolution within our team and internal promotions, we have an opportunity for a highly motivated, customer service oriented and inquisitive individual to join the HR Shared Services team as an Employee Relations Advisor.

You will have the opportunity to:

  • provide high quality advice on a wide range of common and specialised HR matters, including guidance and coaching for team members and line managers on employee relations matters such as grievances, performance management, misconduct, policy breaches, wellness and health matters
  • provide targeted guidance, case management and support for our Supermarkets teams in New South Wales and ACT
  • provide exceptional customer service experiences through efficient evaluation, closure and/or escalation of all queries and advice
  • work closely with other HR service teams to ensure learning and knowledge sharing across all HR and business teams

About You

We’re looking for passionate individuals who are committed to delivering quality solutions in a fast paced, high volume environment. You will bring with you:

  • previous experience in an ER or HR generalist role or relevant study with the desire to develop a career in ER
  • a positive and professional phone manner
  • a passion for people
  • an analytical and inquisitive mind with the ability to actively listen and question to build a better understanding
  • ability to multitask and work within a fast paced environment
  • good aptitude for systems (Genesys, Salesforce, Successfactors/SAP, Google Suite)
  • ability to thrive in an evolving environment
  • curiosity and empathy, with an eye for the bigger picture

Why you’ll love it here

In addition to this exciting role, these are some of the benefits we offer:

  • Hybrid working arrangements that will help you thrive
  • An attractive remuneration package including base + super
  • Be led and work with incredible leaders
  • Headspace days
  • The opportunity to collaborate with some of the brightest and best minds in Australia across BIG W and Woolworths
  • An exciting career - as our business grows, so do the opportunities for our people
  • Get your Woolies worth through team member benefits across all of our brands

Grow with the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via #LI-Hybrid #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.