Brighton and Hove
Full time
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American Express
Banking, investment & finance
10,001+ employees
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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

The Global Compliance & Ethics team plays a critical role in protecting American Express, our brand and colleagues through practical, solution-focused guidance on regulatory and ethics-related matters.

Within the International Compliance organisation, the Global Merchant and Network Services (GMNS) International Compliance team performs second-line oversight of the merchant acquiring and network businesses in International, ensuring a robust and sustainable compliance risk management framework. The team is responsible for providing Compliance advisory to the GMS Business on the management of strategic multi-country business initiatives and compliance risks as well as performing execution of core components of the American Express Compliance Program.

Reporting to the Vice President Global Merchant & Network Services International Compliance, the Director GMS Compliance will be responsible for:

How will you make an impact in this role?

  • Coordinating the Compliance risk assessment for emerging payment models including PayFacs, OptBlue and indirect intermediaries.
  • Leading a team of experienced compliance managers responsible for providing expert compliance advice and guidance to the GMS business in the design and implement new products, emerging payment models, customer interactions, processes and controls in compliance with applicable laws and regulations
  • Enhancing and maintaining a comprehensive and sustainable second line oversight program of the GMS third party payment models and relationships
  • Overseeing timely execution of the compliance program for EMEA and providing leadership updates on key business initiatives and compliance risk for EMEA.
  • Point of escalation for the team and stakeholders, ensuring appropriate and timely resolution of risks and issues
  • Collaborating with a broad group of stakeholders including GCO, Market Compliance, Global Financial Crimes Compliance, Privacy, Operational Excellence and broader GMS business teams, to ensure compliance with Enterprise-wide policies and procedures and local regulatory requirements.
  • Providing compliance input on the development and evolution of centrally managed GMS policies, products, capabilities, processes and controls to enable the business to comply with all applicable laws and regulations
  • Contributing to planning and program tracking activities to ensure appropriate traction and reporting of strategic risks and initiatives in the region, proactively identifying funding and resource requirements.

Minimum Qualifications

  • Seasoned people leader with experience building and transforming teams and leading and developing individuals across multiple locations
  • Significant experience leading a compliance program and/or complex multi-market projects addressing compliance and control requirements including Anti-Money Laundering, Sanctions, Anti-Corruption, Data Privacy and Payments Regulation
  • Knowledge of the merchant acquiring business, external payments landscape and associated control and compliance framework
  • Proven ability to set the agenda on complex, evolving legal and regulatory requirements
  • Self-motivated, energetic team player with proven ability to drive results in changing and ambiguous situations in a complex matrixed organization
  • Strong relationship and collaboration skills with the ability to build relationships and influence a broad group of stakeholders, at all levels.
  • Outstanding communication skills with the ability to communicate complex topics in a clear and effective manner to senior leaders across the organisation
  • University degree and or compliance/legal qualification advantageous.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.